Emails from sky...

Coomber1

Coomber1

Coomber1

Associate
Joined
25 Oct 2009
Posts
72
Location
Bedfordshire
Hi there,

My mum and dad have been receiving emails from sky telling them that we are going over our montly bandwidth allowance and we can upgrade to 20mbps for £5 a month. however, none of us download in our household, all there is that uses the internet is a ps3, 2x desktops and a laptop that is it, hardley extreme, about averadge i'd say. sounds like a load of rubbish to me, surely giving us a faster package would 'worsen' our bandwidth usage, sounds to me they just want more money out of them. all the computers are used for is the usual, internet, msn, maybe the odd game

They are paying for the 8mbps package, but we only get about 4.32mbps on average

sky-1.png
 
Last edited:
im not taking them to court lol, it just seems odd why we are being sent these emails, seems a bit perculiar, thats all...
 
If your using wireless, have you secured it, if not anybody could be downloading through your account at any time!
 
No guys don't you get it, the OP is sure that it's just Sky trying to get more money, he doesn't need to check anything.
 
Coomber.. I'm really not sure what advice you are trying to gain from the creation of this thread? Do you want to know whether its normal for Sky to try and offer upgrades to existing customers; or whether your bandwidth usage is inline with the users/applications over your network?
 
TomaHawk said:
Coomber.. I'm really not sure what advice you are trying to gain from the creation of this thread? Do you want to know whether its normal for Sky to try and offer upgrades to existing customers; or whether your bandwidth usage is inline with the users/applications over your network?
Click to expand...

Sorry, I have not been very concise with this thread, did post it around 12:00 last night / morning. I am just wanting to know whether this is normal, or if anyone else has had similar emails. Ever since we joined them we have had 2x desktops (used for probably about 5 hours a day on average), a laptop (1 hour a day avg), and a ps3 (4 hours avg). It seem only odd that they are being sent these emails 2 years after being with them.
 
The 8Mb service has a 40GB cap, which Sky are starting to enforce recently. Keep going over the cap and they'll bump you up to the next level up.

You should really look at monitoring your bandwidth. I'd hazard a guess that you've either been downloading huge PS3 demos or using video streaming like iPlayer. Hours of usage doesn't really mean much.
 
If you are on their LLU products then this is how their limits are:

20Mb unlimited = Unlimited bandwidth

10Mb everyday = 10gb useage a month

2Mb base = 2gb usage a month

If you are on Sky Connect 8Mb(none LLU) then you have a 40GB usage.

If you log into MySky it should tell you what you have used in a month, I'm not totally sure they are accurate with it though. But as MagicBoy says if you keep going over the limits they'll bump you up to the next package.
 
Thanks for the info, about the only thing that has been downloaded recently was a cod 4 demo (pc) and the battlefield bad copmpany demo (ps3) (in the past week), However online video sites are used all the time- iplayer, youtube and 4 on demand, so maybe they might be better off upgrading to the 20mbps package (which sky was suggesting).

Thanks for the advice, much appreciated, will keep checking bandwidth usage on my sky.
 
Bear in mind that you are unlikely see any speed increase unless you live very close to the exchange. Speedtest isn't always that accurate, we'd need the line stats off the router to advise further.
 
You must log in or register to reply here.
Back
Top Bottom