emails to BT-Internet accounts being blocked

[Sensible Matt]

Hi all

Emails sent from my MS Exchange server to btinternet.com addresses are being blocked (at BT's end) and I get no notification of a failure. My requests for help have been passed-on to Yahoo.

My email discourse with Yahoo's technical (!) desk is appended. Dear God!

If anyone knows the email address of BT's top man, please let me know.

Any help appreciated.

Thanks
Matthew

_______________________________________

Rafael

I am very disappointed with your response. The web page to which you directed me only gives links to some very basic FAQs and your suggestion I contact the ISP postmaster had me reeling! As I have repeatedly stated, I run my own email server (MS Exchange, fixed IP address, MX Record). I do not use an ISP for my email service. I am therefore the postmaster!

I was stunned by your thoughts on what's behind the cause of the email-blocking problem to [email protected] addresses. The lengthy email history (appended) on this case show that neither could possibly be the cause!.
--The problem is not 'transient' - it has been happening for months and I first reported it on 2 Sept (6 weeks ago)!
--The problem is not 'network related'. I can send emails from my MS Exchange server to any domain except those poor, unfortunate, people using BT-Internet services!

I'm sorry, Rafael, but I can't help thinking that the Yahoo/BT-Internet support desk staff are using delaying tactics and yanking my chain! I acknowledge I receive prompt replies to my emails, and whilst this is important (I'm sure you're fully meeting internal standards on courtesy and response times) it is the CONTENT and QUALITY of responses that really matter.

Please search your email blacklist database, locate my IP address/domain name, and DELETE any entries you find.

Thank you
Matthew

____________________________________________________

> Date: Thu, 15 Oct 2009 11:18:19 -0700
> To: [email protected]
> Subject: RE: 64090614 - BT Internet blocking my MS Exchange emails (KMM98538640V30640L0KM)
> From: [email protected]
>
> Hello Matthew,
>
> Thank you for writing to Yahoo! Mail.
>
> I am sorry to hear about the issue you have experienced. The issue may
> have been transient or network-related.
>
> If the issue persists, the best solution is to have the mail system
> administrator or postmaster of the internet service provider or domain,
> with which you are using, contact us directly via the Yahoo! Mail Help
> page below in order to investigate the issue in further details.
>
> http://help.yahoo.com/help/us/mail/defer/defer-03.html
>
> We apologize for the inconvenience.
>
> You may contact the Postmaster of the domain related to the issue at the
> email address below:
>
> [email protected]
>
> You may replace "domain.com" with the extension of the domain in
> question.
>
> Your patience during this process is greatly appreciated.
>
> Thank you again for contacting Yahoo! Mail. Your case number for this
> issue is 64090614. Please reference it in all future communication about
> this particular issue.
>
> Regards,
>
> Rafael __________
>
> Yahoo! Mail Customer Care
>
> http://postmaster.yahoo.com
>
>

__________________________________________

Hi Hank (and Ashlar, Frank and Eddie)

I was very surprised at your email, Hank - I have already received these questions and completed the answers in an email sent to you on 11 Sept 2009. Actually, there have been several similar sets of questions to which I have also supplied answers.

Are these delaying tactics?

Rather than sending me emails with more (the same) questions, why not do a search of your blacklist database, locate my IP address/domain name, and DELETE THE ENTRIES.

I do not understand why such a seemingly simple task should take so long and be so difficult!

Anyway, I have appended below the response I sent to you over a month ago!!

Please take me off your blacklist.

Matthew

 

[Tomsk]

Who is your ISP?
I had a similar problem with Be, which I resolved by not sending my emails through their server.

BTW change the colour of your text. Blue on dark blue is not easy to read!

 

[Blackbadger]

It's been a long time problem, that bt,aol,hotmail,yahoo,google etc blacklist each other. So sending mails between them can be very frustrating.

You say you are running your own mail server. maybe this has been blacklisted too. Possibly your mail server is using a ip that previously was used for unsolicited mail, or possibly the other source has just blacklisted a whole range.

 

[Caged]

Do you have SPF records listed for your domain?

 

[J.B]

Some domains require you to have a reverse point DNS record in place before they accept your emails.

This screwed us over at work as it took the ISP friggin ages to update their DNS records. Just a thought.

Have you checked the Mail Flow Tracker in exchange to see if it is replying with an error.

 

[bigredshark]

Do you have rDNS and SFP setup, if the answer is no then the likelihood is that'll fix your issue.

Taking the attitude you have with them isn't helping your case, you're not their customer, they have no obligation to help you so you when you're essentially asking them a favour you might want them on your side.

Have you been to postmaster.yahoo.com and read this terribly useful document??

http://help.yahoo.com/l/us/yahoo/mail/postmaster/basics/postmaster-15.html