Embarrassed like nothing else

subbytna · 12 Nov 2024 at 21:05

Took a customers new build to him tonight. All was going well. Told him about the tower itself and all the parts
9900x
x870
4TB of storage and windows NVMEs
850W PSU
Lian Li case
4060

Then we moved on to the screen. He'd never had a screen bigger than 24" before and was excited to get his new 4k 32" screen.
MSI MAG 312CUP 32" 4k

I said to him to go ahead and open it and see what he thought. He was like a kid on Xmas day. Opened the box, carefully slid the screen and foam casing out of the box. Then his face dropped.

He said "is this some sort of joke?"

I was like...."what do you mean?"

He said "this screen looks ******"

I looked at the screen....omg

I watched him open the sealed box so I know he didn't do anything to it. The box it came in wasn't touched from the minute I received it until he opened it. I just don't know what the hell happened. The carboard box is undamaged and no obvious marks on it.

Needless to say he's miffed and nothing I can say can appease him. Worst part is that his old screen is the blue VGA cable and won't even fit in his new graphics card. I've taken the screen back and need to return it. What a nightmare

subbytna · 12 Nov 2024 at 21:13

montymint said:
Nothing you can do about it really - although the client is a bit of a **** if he can clearly see the box was undamaged and sealed.

I explained that I'll get it sorted one way or another. I think it's more of the fact he'd saved up for months to get it all and was looking forward to playing with it tonight...and now he can't :/

He's actually just got off the phone there to me. Said he was miffed but that was due to not being able to show his son and have a go on it himself, not at me. I'm away to Belgium to the kettlebell world championships tomorrow night with my wife (she qualified for Ireland team) so I'll not get him sorted until end of next week at the earliest. He's ok about it but I'm gutted for him. Thankfully he isn't a stranger to me and I know him (kinda)

subbytna · 12 Nov 2024 at 21:20

I've never returned a screen, is it just like a normal RMA, but bigger? He's happy to get the same screen again...but one that's in one piece.

subbytna · 12 Nov 2024 at 21:44

Can't see any obvious damage on the cardboard boxes either. Might have my fingerprints on the box and that's about it.

subbytna · 13 Nov 2024 at 10:09

freddie64 said:
Was there any damage to the screen cover/bag?

Are monitors packed by hand or machine?

Is that RTX 4060 enough for a 4K screen?

Stop gap GPU while he saves up for a better GPU. It's not really a gaming PC, more for editing 4k footage from drones and other media.

subbytna · 13 Nov 2024 at 10:14

Thekwango said:
i really don't understand why the op didn't open and check the monitor before taking it to the customer. sure, if this was some build they were doing for a mate it would make a bit more sense but when building a pc as a business entity you surely got to check the goods before supplying to the customer.

I do PC builds as a hobby, it's not my real business. I know him to an extent, not a total stranger. I wanted him to get to open the monitor box, so that he felt a part of the process. He was miffed as he couldn't get to have a proper play with his new toys.

We've spoken since and he doesn't blame me at all. He was just gutted he couldn't have a go with his new stuff. He has a new PC tower crammed with new tech...and no way to use it. I'd be p'd off too if I couldn't use the new PC, but his annoyance wasn't a personal hit on me, more so the situation.

His old monitor is blue VGA cable so doesn't fit into the 4060 card.