Ending o2 Contract Early?

Soldato
Joined
29 Dec 2009
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I've got an HTC Sensation XE on £21 a month with o2.. The phone is crap, the network coverage at work is crap.
Think my next "upgrade" is Dec 2013, so I'm assuming thats when the contract is due to end.

What sort of fee am I looking at to end the contract or similar?
 
If one terminates their contract, O2 will, at the same time, stop providing service and demand full payment for service for the balance of the term. Termination only terminates O2's obligations.

So £21 x Months Remaining.
 
[TW]Fox;22475106 said:

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement#

8.3 If this Agreement is ended during any Minimum Period, you must pay us a fee of no more than each of the Monthly Subscription Charges up to the end of that Minimum Period. If you pay us the fee of no more than each of the Monthly Subscription Charges up to the end of that Minimum Period in a single payment, we may reduce the amount due by a rate determined by us. Details of how we calculate how much will be due if you end the Agreement during your Minimum Period can be found on our Website. This doesn’t apply if you end the Agreement for the one of reasons in paragraph 8.4 below.

I was wrong, again.
 
I would do some prep work. If the signal is rubbish in your area, keep complaining. After a few months, if it's no better you should be able to cancel FOC as they are unable to provide the service you are paying for.

If it's not rubbish though, you won't be able to get out FOC. Unless they change their T+C's in a way which negatively affects you. Has worked for me a few times previously but that can't be planned obviously.
 
I barely get 1 bar at work. At home I get like 3 out of 5 bars, with GPRS being the best internet access I can get from it. Reckon that would constitute FOC?

Currently my phone won't plug into PC's to be able to transfer files/sync etc, so I'm going to take it to the o2 to get it fixed (free hopefully), before I start complaining :p
 
the upgrade date is usually like a month or so before your contract end/renewal date, depending on what your 'membership status'(blue, gold, etc. log into the o2 website to check yours) is would mean how soon you can upgrade your contract9the default blue status gives upgrade 1 month early).

if yours is blue then that means your contract end/renewal date is january 2014, tho as you have to give 30 day notice the december 2013 date is when you have to tell o2 you want to leave. but as already mentioned if you want to leave now you have to pay off the remaining contract.
 
Depending on how bad the signal is, this could count as either a breach of condition entitling you to cancel the contract or a breach of warranty entitling you to some compensation in a counter-claim. From what you've said, I doubt it is the former, but you could potentially have a breach of warranty or a misrep claim. Clause 2.2 of the contract reads: You’re entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care. Do you happen to know if other networks provide a significantly better service in those areas than O2's? Did the salesman make any statements about the availability of O2's signal in those areas?

My advice would be to complain to O2 about the signal and the phone's quality to start with. (Coincidentally, I actually got O2 to swap my Sensation XE for a Galaxy S3 + £100 this week and I have 18 months left to run on my contract. No signal problems, but I was fed up with the crap implementation of ICS and several bugs, inter alia. Took several phone calls to customer services and the store, but got there in the end.) If O2 can't swap your handset or do anything about the signal, I would only then look into terminating the contract. Use your own legal rights to ask them to let you out of your contract (perhaps if you return the phone) for the least amount possible or ideally nothing.
 
I've got an HTC Sensation XE on £21 a month with o2.. The phone is crap, the network coverage at work is crap.
Think my next "upgrade" is Dec 2013, so I'm assuming thats when the contract is due to end.

What sort of fee am I looking at to end the contract or similar?

I'd like to know before I purchase one of these handsets - what makes it so crap?
 
It's not a great pick considering others you'll get for the same price right now. It wasn't a bad phone for the record, sailed through network testing when I used one.
 
I'd like to know before I purchase one of these handsets - what makes it so crap?

Nothing, it's an excellent handset. Mine is so good I simply can't be bothered to get a new phone even though I'm out of contract and paying 30 quid a month for nothing at the moment. I really like it.

Comparatively speaking it isn't as good as the latest offerings but its far from crap.
 
[TW]Fox;22523631 said:
Nothing, it's an excellent handset. Mine is so good I simply can't be bothered to get a new phone even though I'm out of contract and paying 30 quid a month for nothing at the moment. I really like it.

Comparatively speaking it isn't as good as the latest offerings but its far from crap.

Fox why don't you ring whoever you are with and see what they can offer you on a 1 month rolling basis? You'll find a nice saving perhaps and can keep the phone! Do you have the XE?
 
[TW]Fox;22523631 said:
Nothing, it's an excellent handset. Mine is so good I simply can't be bothered to get a new phone even though I'm out of contract and paying 30 quid a month for nothing at the moment. I really like it.

Comparatively speaking it isn't as good as the latest offerings but its far from crap.


3 SIM 600 1 month rolling contract & top cash back?
 
[TW]Fox;22523631 said:
Nothing, it's an excellent handset. Mine is so good I simply can't be bothered to get a new phone even though I'm out of contract and paying 30 quid a month for nothing at the moment. I really like it.

Comparatively speaking it isn't as good as the latest offerings but its far from crap.

what network you are on ?
I my line was £36 and many months over £50 ...
With Tmobile.
So went down to sim only with them and for £10 a month, I have 1200minutes, 500txts, 60minutes to EU( mobile and landline) and what they call unlimited internet ( 1GB)

quite a lot for a tenner :)

but in December I am thinking on going to O2...will cost a lot again...
 
[TW]Fox;22524563 said:
Tried that - they offered nothing. Have a conventional Sensation.



3 coverage is terrible :(

What about switching to giff gaff? Their goodybags seem like very good value for money.
 
What about switching to giff gaff? Their goodybags seem like very good value for money.

I was with Giffgaff for about 9 months before I got the Sensation. The product offering was excellent, but O2's network is frankly terrible. It didn't offer me anything more than 2g in some areas. I switched to Talkmobile and the Vodafone network is superior (Though still has curious issues with 3g in places like Birmingham city centre, which is just bizarre).

Everyone seems to ban tethering now as well, which is annoying. I don't tether much but I do like surfing the forums on my laptop when I'm on the train. I was all set to sign up with T-Mobile on the Full Monty Sim only until I noticed they specifically exclude it. Sigh.
 
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