Dear xxxxxxxxx,
This email contains critical information about your event on the Olympic Park. If you have tickets for more than one London 2012 event, you may receive multiple emails. Please read each one carefully as important details, such as when to arrive and what you can and can’t bring, may vary.
1. Be prepared for security checks when you arrive: this will be like taking an international flight at an airport. It will be busy and you will have to queue, so get there early. The gates to the Olympic Park open at 7am – check your venue information for when to arrive.
2. Bring as little as possible with you: one small soft-sided bag is allowed per person – this must fit under your seat. There are no storage facilities available. You can bring food, provided it fits in your bag, and an empty plastic water bottle to fill up inside the venue. You cannot bring in liquids over 100ml. Read the full list of prohibited and restricted items
3. Leave plenty of time to travel: London will be extremely busy and very different to what you’re used to. There are lots of ways to reach the Olympic Park and Stratford is not the only station nearby. If you’re coming from central London, there are plenty of Tube and train options – including the District and Hammersmith & City lines to West Ham station, the seven-minute Javelin® from St Pancras International and National Rail trains from Liverpool Street. Use the spectator journey planner to plan your journey and, if necessary, book your travel in advance. Don’t forget your free Games Travelcard for London zones 1–9.
4. Remember the only way to pay is by Visa (debit, credit or prepaid card) or cash: for details of the services and facilities available in your venue, read the venue information online. ATM cash machines are available inside the Olympic Park, and these only accept Visa. There are no ATM cash machines available inside your venue.
5. Keep your ticket with you at all times: your ticket will be checked on entry to the Olympic Park and your venue. If you decide to leave either the Olympic Park or your venue, you won’t be allowed back in. Got a ticket for the Orbit? Please be at the Orbit 15 minutes before the time on your ticket and be ready to queue.
Ticketing Terms and Conditions also apply. Ticket holders aged 16 and under must be accompanied by an adult.
Things change, so check online!
