Epic games linking accounts help

[DJMONDY]

Hi I’m really struggling here and need some help.

All I’m trying to do is move my sons fortnight stuff from switch to Xbox one by linking the accounts . Sounds simple but nothing I try seems to work.

When I go to the website it’s really weird. You can log in a few different ways. Facebook, google etc.

If I choose log in with epic account it’s fine but I can’t link switch or Xbox as it says it’s already linked.

If I choose to log in with switch I can see my sons username that appears on fortnight. Great getting somewhere or so I thought. If I go to the account area the email I don’t recognise but everything else is fine. Again if I try to link anything it says it’s already been linked.

Both Xbox and switch are under my email so I’m not sure how the email on the switch part is different. What am I doing wrong.


Please please help

many thanks

 

[DJMONDY]

I had an issue with my sons account somehow being linked to mine on his switch. Got in contact with epic via their ticket system and it was resolved via email, best thing is to them unlink the accounts so you can re-link them.

That’s the bit I cant work out. The Xbox isn’t linked anywhere but it says it is when I try to link it.

It’s normally fairly straightforward to do this kind of stuff but this I can’t work out for the life of me I’m completely lost.

I have raised a ticket to see if this can be sorted. My sons switch is starting to become faulty so moving everything to the Xbox would be great.

 

[DJMONDY]

Well I have to say I received absolutely outstanding customer support today.

Not long after the ticket was raised I had a reply.

For the linking part to work you would have had to say yes to create an epic account when your first played fortnight. If not you get what’s called a “nameless” account. Your stuff is saved but there’s not other information there.

I had to make a new epic account essentially then they did something for me and from there I was able to link everything up.

It now works perfectly.

Cant complain about their customer support at all they were brilliant.