Epic Store bought Uplay Games Issues

Buckster · 5 Aug 2020 at 18:10

I've bought a whole load of Uplay games from Epic store - as far as I was aware - with the accounts linked I should just be able to see them in Uplay ?

well I sort of can but all those I didn't buy/activate direct are shown as installed but greyed out so won't auto update or run from Uplay. some are just greyed out, some say Uplay+ expired (Wildlands)

if I run any of them from Epic games store, they update and for a while the games in Uplay aren't greyed out, but a few days later and greyed out again until run from Epic games

any ideas please ? its a right faff

any help much appreciated

Buckster · 5 Aug 2020 at 19:06

Thanks for the replies the problem is that although accounts linked the games aren't shown up as purchased

They show as being installed but can't be run from uply as says uplay+ subscription expired (I did a month free trial ages back)

If I launch them from epic store they'll run

Another one I bought division 2 today and linked to uplay it shows up in my games in uplay but again with uplay+ expired

It's almost like my suspended uplay+ subscription status is over ruling my epic games store purchases

Those games I've bought from uplay or bought other than epic store and activated directly in uplay don't have this problem

Buckster · 5 Aug 2020 at 19:14

I just retested all epic store bought uplay games either greyed out or greyed out uplay sub expired including division 2 which I haven't installed yet

Launched Wildlands from epic store said logging in let it run then quit

Now all epic store bought games as showing owned in uplay

But I'm sure if I go into uplay tomorrow or in a week's time they'll reshow not available uplay plus expired

frustrating as anything

Buckster · 5 Aug 2020 at 19:39

I've worked it out !!! I'll update shortly

Buckster · 5 Aug 2020 at 19:49

I'd bought Satisfactory for my son ages back on Epic store for him

he instead of linking Epic to my Uplay had setup one under his mums name - he thought was just for that game

since then all my purchases have linked to her account

the reason they show up as not purchased when I launch uplay is they are not on my account

when I launch from Epic - it in the background logs out my uplay, and re-logs into Uplay under my sons mums account !

grrrrrr - a whole load of tickets to raise now to sort out

to be fair he thought was linking for one game