Epic Store Issue

[Reemul]

Looking for some advice here.
Over xmas my account suddenly will not look at or purchase 18 rated games. I have loads of them on my account and previously had no issue.
I have raised 2 tickets with Epic, each one leads to them asking the same questions, me supplying full details and a copy of my driving license proving all my information and then they shut down the issue with a we cannot change your date of birth. I do not want a change of date of birtth it says I am 52 on the system.
Any ideas how I can escalate this higher or any solutions I may not have tried. Also tried posting to twitter

 

[Reemul]

Link here if it helps:

Epic Games

www.epicgames.com

Cheers, parental controls are unrated, have also logged every account out and checked they are all unrated. Very frustrating as I can still play teh 18 rated games I own just not purchase more or even view them

 

[Reemul]

I had a Quick Look at my account and can’t see anywhere you put a date of birth in. How do they know you’re 52?

I sent then a copy of my driving license to prove my dob