Associate
- Joined
- 29 May 2003
- Posts
- 2,038
- Location
- Cambridge
One of our staff who normally works at home has been trying to work in the office this morning on her Vaio laptop. We hooked it up to our network and can get internet access on it no problem.
The problem crops up when she tries to receive mail to her Tiscali mailbox using Outlook Express as she would when using her laptop at home. We get an error like the following:
The host 'pop.tiscali.co.uk' could not be found. Please verify that you have entered server name correctly. Account:'yourname', Server 'pop.tiscali.co.uk; protocol: POP3, Port:110'Secure(SSL):No, Socket Error:11001,Error Number 0x800CCC0D.
I've Google'd this error and a lot of the results said that the problem can normally be worked around by disabling anti-virus and firewalls. Her laptop is running a Panda internet security package, so we disabled this and temporarily disconnected our hardware firewall. Neither made any difference.
I found a page on the Tiscali support site that refers to this particular error. They also suggest trying to connect to their mailserver via Telnet, so I opened a command prompt and typed:
telnet pop.tiscali.co.uk 110
and pressed return in accordance with those instructions. I then got an error message saying:
Unable to connect to pop.tiscali.co.uk on port 110
Her own firewall is turned off (including XP's built-in one) and our hardware firewall is disconnected altogether, so how could that be explained? As far as I knew, if Internet Explorer was able to connect and browse pages - which it is - Outlook Express would use the same connection settings to contact the required mailservers.
Driving us mental, it is
...
The problem crops up when she tries to receive mail to her Tiscali mailbox using Outlook Express as she would when using her laptop at home. We get an error like the following:
The host 'pop.tiscali.co.uk' could not be found. Please verify that you have entered server name correctly. Account:'yourname', Server 'pop.tiscali.co.uk; protocol: POP3, Port:110'Secure(SSL):No, Socket Error:11001,Error Number 0x800CCC0D.
I've Google'd this error and a lot of the results said that the problem can normally be worked around by disabling anti-virus and firewalls. Her laptop is running a Panda internet security package, so we disabled this and temporarily disconnected our hardware firewall. Neither made any difference.
I found a page on the Tiscali support site that refers to this particular error. They also suggest trying to connect to their mailserver via Telnet, so I opened a command prompt and typed:
telnet pop.tiscali.co.uk 110
and pressed return in accordance with those instructions. I then got an error message saying:
Unable to connect to pop.tiscali.co.uk on port 110
Her own firewall is turned off (including XP's built-in one) and our hardware firewall is disconnected altogether, so how could that be explained? As far as I knew, if Internet Explorer was able to connect and browse pages - which it is - Outlook Express would use the same connection settings to contact the required mailservers.
Driving us mental, it is
