Error redeeming film on Google Play...

IggyStooge

IggyStooge

IggyStooge

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Joined
28 Oct 2004
Posts
742
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Somewhere, in a field in cheshire... alright!
Good afternoon,

I attempted to redeem the film 'Logan' using a code from a retail Blu-ray. I entered the code into foxredeem.com as instructed, it directed me to Google Play but gave me an error message 'Error redeeming code. Error code: BM-RC-20'

I tried to enter the code directly into Google Play and it takes me to a page to enter my address and payment method. I've redeemed 4 free film codes on Google Play without having to give any kind of payment details.

I cannot find anyway of contacting Google directly. Their recommended solution was to post in the Google Play help forum and let someone else sort it. I've had no replies so far.

Anyone had this problem and fixed it or know a way I can get in touch with Google please?

Thanks very much.
 
Guess you may need to contact Fox customer care about the error code.

https://foxredeem.com/support

What if I get an invalid code error message?-

Please verify that you have not previously entered this code on another computer and that you are entering the correct characters. If you have not previously used your activation code and are still receiving an error message, please contact customer support for assistance.

How do I contact Customer Care?

For additional assistance, please email us at [email protected].
Click to expand...
 
Really? :confused: All I see is

Contact Google Play support

Get help online
  1. Select Get help at the top of this page.

  2. Select your issue.
  3. Choose the help that's relevant to your issue.



Use the Google Play Help Forum
Google Play Help Forum: The forum has an active community of experts who can help with Google Play. Browse previous discussions or post your question to get advice.

I'm not being deliberately thick.
 
This is what I see, don't know why it's different to what you're seeing.

The phone number is 0800 328 6081
8:00 AM to 8:00 PM (Monday - Friday)
9:00 AM to 5:00 PM (Saturday - Sunday)

Can't copy the email support address as it's all integrated into the page...
 
andshrew said:
This is what I see, don't know why it's different to what you're seeing.

The phone number is 0800 328 6081
8:00 AM to 8:00 PM (Monday - Friday)
9:00 AM to 5:00 PM (Saturday - Sunday)

Can't copy the email support address as it's all integrated into the page...
Click to expand...

Weird I type exactly same address and get different information on chrome, already signed in chrome, same result with Edge and Firefox Nightly.

saTb8VN.png

I'm not being deliberately thick. :)
 
Searched Google Play Help Forum for issues with foxredeem and error code BM-RC-20 found many people had same issue.

https://productforums.google.com/forum/#!topicsearchin/play/foxredeem

https://productforums.google.com/forum/#!topicsearchin/play/BM-RC-20

https://productforums.google.com/forum/#!topic/play/LEKlK_q-7iE

https://productforums.google.com/fo...jPI;context-place=topicsearchin/play/BM-RC-20

Johnny Guitar posted last week on 12 Oct had same issue with Logan got same error code and nobody helped resolved it.
 
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