etailer seems to be messing me about - need some help

m3csl2004 · 2 Mar 2006 at 19:16

hello everyone

basically - i ordered a guitar from a website - there site said they had the guitar in stock, then, 4 days after the order, they email me saying :

Hi there,

Thanks for placing your order with ********. Your order is ready to be despatched, however we have just run out of the Fender Squier Affinity Telecaster you have ordered.

We are expecting more of these to be with us in 1-2 weeks.

As soon as we receive these your order will be despatched immediately.

We will send you an email when your order is despatched from our premises, so you know to expect it the next day.

Cheers...
#

:confused:

anyway - its now been 2 weeks since that email and nothing - ok fair enough - but, i was under the impression that internet companys wernt allowed to take any money from your bank account until they actually send the goods/you recieve them? - only reseve funds - the money went from my account long ago - so im have no money and no sign of a guitar - anyone got any advice?

m3csl2004 · 2 Mar 2006 at 19:19

i have sent them 3 emails - the last wednesday night saying basicallly i want to cancel my order - still nothing

btw - they arnt arnt reserving funds from my bank account - they have actually taken them

m3csl2004 · 2 Mar 2006 at 19:34

visa electron debit card

the thing is they do occasionaly respond to emails

i do think they have a phone number so i may ring them and work out whats going on

m3csl2004 · 2 Mar 2006 at 21:10

well i dont have a credit card lol
erm - distance selling regulations allow for the item to be returned within a certain amount of time, i dont even have the item

its still within the time they said they would contact me so im not gonna be phoning a soliciter any time soon lol

i will check on the fraud protection thing but i dont think i do

m3csl2004 · 2 Mar 2006 at 22:21

lol

this is a present for a mate (hes all indie so he wants a tele lol)

and what money would i buy it with?

m3csl2004 · 3 Mar 2006 at 19:16

fox - your confusing me with the other guy - i dont have a csl - infact i dont even have a car lol

anyways thread update goes happily

i phoned them and apparently there email system is down, they canceled my order and the money is being refunded to my account

thanks fro everyones help