- Joined
- 4 Jan 2013
- Posts
- 3,783
Ordered many hundreds of pounds of stuff of them for my father who was putting his car through a test booked on Friday. I was assured that the items were in stock, would be sent out on the Tuesday with a premium delivery service of £9.50 attached.
I rang up over the next couple of days asking for an update, to be told they were with the courier who hadn't updated their side set. Finally got the tracking number on FRIDAY (ie the day it was meant to be delivered), saying the parcel had been dispatched late thursday night.
In the package were calipers (which the car needed to pass its test) and due the parcel not arriving, my father had to purchase new calipers (he needs the car and couldn't reschedule the test for the forseeable future). My dad was unhappy but willing to keep the order for the other bits and what not. The problem is that there was a deposit for each caliper that would only be refunded (£72) when the old ones were replaced, which can't happen as they were taken in by the other garage when the other ones were replaced)
Rang up eurocarparts to complain and got swiftly told to **** off, that my order wasn't guaranteed (even though £9.50 was charged and there were specific dates set out), and that it wasn't their fault (even though I bought up that I had been assured the delivery had been sent out on Tuesday (ordered monday evening) when in fact it had not been).
The attitude was ridiculously poor, he said his manager wasn't in and that I should ring back another time. He could not have made it clearer what a complete lack of a **** his company gives and didn't even apologise!
Sorry for the rant, just bloody annoyed by the company for their outright lie at claiming it had been sent out on the Tuesday, as my dad would have had time to buy elsewhere without paying the premium you pay for last minute deliveries. At least admit fault where fault is due!
Going to ring back on Monday, and expect a full refund with them collecting the parts.
Jokers.
I rang up over the next couple of days asking for an update, to be told they were with the courier who hadn't updated their side set. Finally got the tracking number on FRIDAY (ie the day it was meant to be delivered), saying the parcel had been dispatched late thursday night.
In the package were calipers (which the car needed to pass its test) and due the parcel not arriving, my father had to purchase new calipers (he needs the car and couldn't reschedule the test for the forseeable future). My dad was unhappy but willing to keep the order for the other bits and what not. The problem is that there was a deposit for each caliper that would only be refunded (£72) when the old ones were replaced, which can't happen as they were taken in by the other garage when the other ones were replaced)
Rang up eurocarparts to complain and got swiftly told to **** off, that my order wasn't guaranteed (even though £9.50 was charged and there were specific dates set out), and that it wasn't their fault (even though I bought up that I had been assured the delivery had been sent out on Tuesday (ordered monday evening) when in fact it had not been).
The attitude was ridiculously poor, he said his manager wasn't in and that I should ring back another time. He could not have made it clearer what a complete lack of a **** his company gives and didn't even apologise!
Sorry for the rant, just bloody annoyed by the company for their outright lie at claiming it had been sent out on the Tuesday, as my dad would have had time to buy elsewhere without paying the premium you pay for last minute deliveries. At least admit fault where fault is due!
Going to ring back on Monday, and expect a full refund with them collecting the parts.
Jokers.
