Event postponed / wont refund and some weird payment system used without my knowledge

Rotty

Rotty

Rotty

Don
Joined
18 Oct 2002
Posts
41,973
Location
Notts
Booked tickets for an event in Aug and its not postponed until November

Some of people can't make that so asked for refund, they say not refundable as per T+Cs

Though no worries I will get American Express to sort as they are great at dealing with these things

They were all willing to sort and then they sent me this

This payment is not eligible under Section 75 claims as the payment is processed via Stripe. Stripe is a payment aggregator just like PayPal.
A Section 75 claim can only be made where there is a clear contract / agreement between the Debtor (Card Member) > Creditor (American Express) > Supplier (Merchant).

No idea who Stripe are and certainly no idea this is how it was processed

Sounds very dodgy by the event people

Any ideas how to proceed?

Thanks
 
I knew it was the case re PP but I didn't even know Stripe were involved

I have sent them a message on FB
 
Stripe replied v quickly

Hi Gary, sorry to hear that this has happened. We would fully expect the merchant to offer you a refund in this situation, so it's disappointing that this isn't happening.
You are entitled as the cardholder to file a chargeback/dispute in order to get your money back. This actually needs to be done with Amex, so it's unusual that they sent you our way. For context, in the case of any chargeback, it is the card issuer which is responsible for filing it. This is usually your bank (ie. the issuer of your debit card), but since Amex issue their own cards, they're the ones who can help you in this instance.


went back to Amex and filled a dispute form in, see what happens
 
Jimbeam3678 said:
Amex are a bit **** at the moment with S75 and disputes... I have one outstanding with them involving TravelUp outstanding since April...
Click to expand...

not done one for a bit but they always used to be really good

even had them pay the extra for replacement flights without much fuss
 
Resident said:
I recently went through something similar with a postponed event although I used a debit card.

In the end I wrote to the company with a 'Notice before Action' threatening legal action should they continue to refuse the refund.

The gist of it is that they are legally obliged to offer a refund as they are breaching the original contract terms under Consumer Rights Act 2015.
Additionally adding the clause that refunds aren't possible due to circumstances also breaches the act as an unfair term.

Here's an excerpt from my NBA



A week after they received my NBA and copies of all of my evidence proving a contract existed (receipts for tickets) they emailed to state that they would be refunding me in full and 2 days later formally cancelled the event so others would get their refunds.
Click to expand...

Thanks
 
The terms do say they can change without refund but as several have said this does not get them out of their legal obligations
 
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