Everything has just gone?!

WilliamC · 12 Nov 2013 at 19:14

So I was using my computer fine this morning the upon booting it up today my screen is blank. I'm currently running windows 8 and as soon as I login to my profile my screen is completely black except my mouse I can CTRL ALT DEL and that come up fine then I launched Task manager from it and managed to launch Chrome which im now using now but I can't do anything else?
Any ideas guys?
Thanks in advance,

William

koolpc · 12 Nov 2013 at 19:20

Have you run Malwarebytes?

WilliamC · 12 Nov 2013 at 19:21

Sorry need to add this happened after an update I did yesterday and I can't do a system restore

WilliamC · 12 Nov 2013 at 19:21

Ah I just downloaded and I'm running a scan now

WilliamC · 12 Nov 2013 at 19:38

Ran it, restarted the system nothing has changed

deadite66 · 12 Nov 2013 at 19:55

when i had a black screen with 8.1 it was down to the graphics drivers.
might be worth uninstalling/updating/reinstalling them.

WilliamC · 12 Nov 2013 at 20:00

deadite66 said:
when i had a black screen with 8.1 it was down to the graphics drivers.
might be worth uninstalling/updating/reinstalling them.

It's only like the desktop and start screen thing that's not their I can see windows but also I know don't have my files or anything just what looks like a minimum. I can't really even get pictures up to show

koolpc · 13 Nov 2013 at 17:05

Probably Windows updates have struck again! Can you restore to when all ok or uninstall updates?

Linkex · 13 Nov 2013 at 17:13

Check if explorer.exe is running in task manager. If not, file -> run -> explorer.exe -> enter.

Disclaimer - not on Win 8, so assuming its the same as it was on xp through 7.

WilliamC · 23 Nov 2013 at 09:58

Can't restore before the update and thanks Ill try that when I next get the chance

ShakenNstirred · 23 Nov 2013 at 10:20

try starting in safe mode
uninstall the last update

WilliamC · 15 Dec 2013 at 19:24

Won't start in safe mode how can I un install and explorer.exe isn't running but I can't just go to files run and start it because I cant get to that screen.

Vision · 15 Dec 2013 at 19:31

Task manager has an option to run a new task, try that?

m4cc45 · 16 Dec 2013 at 06:39

I've seen this before and it was because the C:\ drive ran out of space. If you have space then add a new administrative user and restart. Logon with that user and, if that works fine, delete the old profile. Unless this is a Windows Live user (i.e. you logon with your @outlook account) you will loose all of your settings. Once the profile has been deleted logon with the old user account and check everythings okay and then remove the administrative user added previously.

M.

t31os · 16 Dec 2013 at 14:12

WilliamC said:
Won't start in safe mode how can I un install and explorer.exe isn't running but I can't just go to files run and start it because I cant get to that screen.

Won't start in safe mode why? Is your keyboard not operational during the boot sequence?

Safe mode would be my first port of call to diagnose a software problem if it's preventing proper operation of Windows.

http://www.redmondpie.com/how-to-boot-into-windows-8-safe-mode/

jeffa123 · 18 Dec 2013 at 07:51

First of all have you got a local profile or just your online profile. Windows 8 installs 2 profiles to your system, one that goes to your local desktop and the other profile is stored online in the cloud. Unless you have duplicated your online profile you will be unable to restore it unless you have a current backup of your current system.
From the looks of things it looks as though you have had your profile stolen by some sort of Bot downloaded to your system.
The Malware in question worked a bit like PacMan and has eaten your tasks as the PC was shutdown and restarted.

zola25 · 18 Dec 2013 at 10:28

I've seen this recently with a family member's Win 7 PC. After a large windows update, the explorer process just continually crashed on start up, even in safe mode.

Thankfully they were using system restore (appreciate this is not an option for you), so rolled back to prior to the updates and installed each one individually.