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EVGA Pascal cards hotspot problem

IvanDobskey said:
I agree.

I've spent more time reading about this issue than playing games since buying the card :(
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Same here. Mines going back today to exchange it for another brand. Luckily my place of work where i bought it are understanding about the whole situation and i got mine on 07/10/2016.

Not sure what to exchange for though in the same price range...
 
Well i now have confirmation i will be refunded, and i have a shipping label to send the card back to evga.

But of course i must be lying :rolleyes:

I really hate being accused of lying, seeing as i am one of the most honest people around.
 
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IvanDobskey said:
Until you upgrade and try to sell it only to find its resale value has taken a kicking.

No thanks, mine is going back as soon as possible.
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Who says I'd be selling? I always keep my hardware until the warranty has gone, still got my 2008 Acer Aspire laptop with Windows 10 and 120GB SSD in :D
 
IvanDobskey said:
Well i now have confirmation i will be refunded, and i have a shipping label to send the card back to evga.

But of course i must be lying :rolleyes:

I really hate being accused of lying, seeing as i am one of the most honest people around.
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I assume you bought the card direct from EVGA?
 
this thread needs to be closed, its causing concern and damaging a reputable brand.

from OCUK

will not be accepting cards back due to this issue if the customer is concerned regarding this issue.

Please note that this issue was raised by 1 occurance in europe where the customer had set his fan curve to 30% and ran Furmark, which in itself is a software not advised to be used by by nvidia and EVGA as the architecture of thecard is not designed to be used in such a way. the software itself als includes a warning to users which was obviously ignored in this case.

The problem is over hyped and really is nothing to worry about, obviously EVGA had to respond to such rumours and make an official statement regarding this to ensure customers arent getting too concerned.

As such we will not be accepting cards back if they are outside of the 14 day return period unless they are faulty.

Kind regards,

from EVGA

Hello,

I do apologize for any confusion this matter has caused as I would like to take the time to clear up the any issues you may have about the 1080 / 1070. The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads as air alone could never cool this area enough to operate properly. The test that was run causing people to be worried was with a benchamark that has been known by Nvidia to damage cards in the past. Due to this the drivers by Nividia actually have it built in so that if your are running this program the card will throttle down. Some people know how to get around this and will run the card in extreme environments.

We are offering extra thermal pads to customers that want to see better temps when pushing the hardware however this is not necessary and is completely optional. These additional thermal pads will be installed between the backplate and the PCB and between the baseplate and the heatsink fins only as these add additional support to the card for extreme use. These cards are within spec and will run under normal circumstances with no issues. We are here to support you and if there is any issues with the product you are still covered under its available warranty.

We have a VBIOS update available for download on our Forums here at http://forums.evga.com/EVGA-GeForce-GTX-10801070-PWM-Operating-Temperature-Update-m2573491.aspx which will help the cards stay even cooler with the Thermal Pads. In order to flash the BIOS you will have to do one card at a time.

Please log in to your EVGA account and visit the link below to request your thermal pads.

http://eu.evga.com/thermalmod/default.asp#request

Regards,
EVGA
 
hobib_ali said:
this thread needs to be closed, its causing concern and damaging a reputable brand.
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Why should this thread be closed?

re this mess its a source of good information for peeps with or thinking of purchasing the effected cards

Evga only have themselves to blame with damaging there own brands reputation
 
Silent_Scone said:
So to conclude, most buyers are *****?

Nothing new here.
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The new thing is that we have the green light to be unleashed with a screw driver on electronics worth between £400 to £750.

An open thread for information, pooling shared experiance seems like a good idea given the situation.
 
There seems to be a lot of defending EVGA looking around on the web.. re there reputation ect peeps saying... its not that bad , there resolving the issue ect

Well they damn well have too period ....

What gets my goat as a builder and having sold a few cards in the effected range i am having to deal with it at my own cost / time. I have done three cards now with my own bought pads as i am not waiting around for EVGA to send out
...peeps are still waiting ....

Now the memory issues Samsung / micron bios updates... that's nothing these kinds of things are to be expected and its a simple update of the bios job done fixed..

But when your having to finish off a design by patching up & dismantle cards in the £400 £800 range this is a different matter.

All three cards i have done thus far have had some non contact of T pads to the Vram some worse than others.

Personally if it was me that owned the affected cards i would be going to the ends on the earth trying to get a full refund on the grounds of poor design being miss sold not working as intended product ... regardless of the 14 28 day return windows ....

Now i have had 1 client who has been able to arrange a refund from EVGA direct and his card was bought retail on line...

Evga should arrange with most / all retailers to arrange a refund as an option.......And cover the retailer 100% as this again is not there fault
a refund no questions ask regardless of how long the buyer has had it ....
The problems have been there since day 1

I think some folks at evga should go back to school and attend assemble GPU "101" apparently that class was missed.
 
harney said:
There seems to be a lot of defending EVGA looking around on the web.. re there reputation ect peeps saying... its not that bad , there resolving the issue ect

Well they damn well have too period ....

What gets my goat as a builder and having sold a few cards in the effected range i am having to deal with it at my own cost / time. I have done three cards now with my own bought pads as i am not waiting around for EVGA to send out
...peeps are still waiting ....

Now the memory issues Samsung / micron bios updates... that's nothing these kinds of things are to be expected and its a simple update of the bios job done fixed..

But when your having to finish off a design by patching up & dismantle cards in the £400 £800 range this is a different matter.

All three cards i have done thus far have had some non contact of T pads to the Vram some worse than others.

Personally if it was me that owned the affected cards i would be going to the ends on the earth trying to get a full refund on the grounds of poor design being miss sold not working as intended product ... regardless of the 14 28 day return windows ....

Now i have had 1 client who has been able to arrange a refund from EVGA direct and his card was bought retail on line...

Evga should arrange with most / all retailers to arrange a refund as an option.......And cover the retailer 100% as this again is not there fault
a refund no questions ask regardless of how long the buyer has had it ....
The problems have been there since day 1

I think some folks at evga should go back to school and attend assemble GPU "101" apparently that class was missed.
Click to expand...

Spot on mate
 
Well on a lighter note ....

Ok the question was asked re the card 1070 SC Gaming


"Anyone with a trained eye that can tell if there´s a gap there?"


LL



Lets take a look shall we


LL



Give me a moment while i enhance


LL


Enhancing
.
.
.
.
.
.
.
enhanced

Result..

LL



Yep confirmed could park a bus in that gap .....Do not believe me well ...

LL
 
"All three cards i have done thus far have had some non contact of T pads to the Vram some worse than others."


Anyway to check this without having to remove the bottom metal plate?

(edit) oops that seems to have been answered.
 
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efish said:
"All three cards i have done thus far have had some non contact of T pads to the Vram some worse than others."

Anyway to check this without having to remove the bottom metal plate?
Click to expand...

Yes

take a photo like the above... the 1st one make sure you angle the camera just right or dead on flat looking into the pcb ...hard to explain ...

just try and take a photo like this that will do it :) close up macro will help too

LL
 
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