EVGA RMA Equivalent with other manufacturers

[Dirk Diggler]

Does anyone have any actual experience with buying a card second hand and going through the RMA process? I may be looking to buy a 1080 and if I do I know it'll be sold on within probably six months. Normally I would go with EVGA so that the second hand buyer has guaranteed warranty, but the VRM issue with 1080's is ruling them out of this purchase.

 

[Dirk Diggler]

I haven't had any issues with my FTW and you do at least have warranty if it does go, if you like the Hybrid that doesn't have problems with the VRM's, the blowers are also fine it's just SC and FTW iirc.

If I was buying for keeps then I'd be installing a block on it so wouldn't be concerned, however I'm intending to keep for a short duration so resale value is important.

 

[Dirk Diggler]

Evga founders? Or the new EVGA ICX?

The new ICX doesn't have a release date, does it?

Or just tell the potential buyer that there never was an issue and that it was just a load of misinformation and people using any excuse to grab their pitchforks.

I buy and sell a lot, and in my experience potential buyers decide these things without the aid of the sellers opinion regardless of fact or fiction.

 

[Dirk Diggler]

That much is true. People still have respect for EVGA though. I seen a guy get slaughtered elsewhere for putting them down in a thread this week.

Yes, EVGA are unbeatable for warranty and I've had zero issues selling my previous EVGA cards. I always purchase the warranty extension too as it's a great selling point. The second hand buyer knows that they are guaranteed the three years no quibble, and the extension can be done through me.

However, the VRM issue has definitely dented the reputation of the 10 series cards. I regularly see people claim that other manufacturers honour warranty via serial number and the like, but I've yet to hear of someone actually doing it.

 

[Dirk Diggler]

VRM issues isn't a factor in itself, it's the effect on resale value that the perception has caused. It's not enough to try to appease the second hand buyer by telling them the card is fine... Let's be honest, there's a reason why the ICX cooler is being used to refresh this line, and when people are buying second hand they'll be looking for that model, surely?

 

[Dirk Diggler]

I have not actually seen anyone with VRM problems to be honest.

Ditto!

Same here - Blown out of all proportion IMHO.

Slightly amusing that this was literally one thread below this one: https://forums.overclockers.co.uk/showthread.php?t=18765126

Anyway, I'm pretty sure I can assume that the transferable warranty facility is exclusive to EVGA. Based on this, I'll hold out for the ICX cooler if I do decide to buy new as opposed to second hand. If it becomes available close enough to 1080ti release, then the step up will be a welcome option.

 

[Dirk Diggler]

Gigabyte will respect 2nd hand warranty as well, but you will have to have proof of purchase.

Do you have first hand experience of doing this? If so, were they OK posting the return to a different address than is on the invoice?

 

[Dirk Diggler]

Interesting, thanks for that.

 

[Dirk Diggler]

This^

The whole VRM issue wasn't even a issue.

See.post #15

 

[Dirk Diggler]

This is like the 970 VRAM denial all over again.

EVGA have redesigned the cooler because there is an issue. Just because it didn't affect you as an individual, it doesn't mean it ceases to exist.

 

[Dirk Diggler]

true, but if people are not affected then no one is going to care. Exactly like it happened with the 970.

This is different again because EVGA have acknowledged the issue and acted upon it.

 

[Dirk Diggler]

I have seen no issue, you seem to want to make an issue of it. It is nothing like the 970 debacle, I see no denial I see no people with issue's as if what you are intimating is true as I said I would expect to see a lot more posts about failures.

Please feel free to post facts, links etc to back up what you are saying without trying to muddy the waters with the 970 issue which is nothing to do with what we are talking about

http://www.tweaktown.com/news/55789/evga-debuts-geforce-gtx-1080-ftw2-icx-cooler/index.html

 

[Dirk Diggler]

That's for the 1080 FTW only.

Maybe just maybe they've released a new improved cooler.

Did you read the part about BIOS updates and thermal pads? Do I need to go hunting for ICX coolers on the other variants?

 

[Dirk Diggler]

Could you two maybe go back and read the OP and decide if you have anything to contribute that's relevant? The amount of RMA is totally irrelevant.

Edit to add: this has gotten a bit too focused on the validity of the EVGA VRM situation. Just to restate the point, if I were buying for keeps then I'd be more than happy with the EVGA warranty even if the card did turn out to have VRM issues. The point of this thread is that I've sold both my 980ti and am now looking for a short term card until the 1080ti or better is released. My go to card is usually EVGA but I've decided not to risk the second hand resale value in this instance.

If anyone has any suggestions to an EVGA alternative in terms of warranty for second hand buyers, I'd appreciate the info.

At this point, I'm considering the Zotac card with the 5 year warranty, albeit the second hand buyer will have to rely on me for any warranty claims.

 

[Dirk Diggler]

I ended up buying a Gigabyte card for £529.99 but I'm finding this quite interesting:

http://www.evga.com/icxupgrade/

I can't see how anyone can deny there was an issue when EVGA have went to this kind of trouble. Has there ever been a service where you could send your card back to have a revised cooler model?

Fair play to them, the customer service is tremendous but I feel for people who don't hear about this in time and end up with a card that has reduced second hand value (and potential overheating risk).