EVGA RMA experience

[GoogalyMoogaly]

Yeah, it was pretty good.











I thought I'd start with the summary, now I'll add a bit more detail...
I recently bought 2 EVGA GTX 670 FTW cards (at the time there was an issue with 7900 cards on X79 running CF + Eyefinity).
Installed fine, booted up Guild Wars 2, remembered Guild Wars 2 doesn't like SLI so quit GW2, changed the game profile to run single GPU and started playing again.
At this point I started to notice white artifacting (this was before the winter event) and some other graphical flashing.
Ran Heaven, didn't see any issues.
Ran EVGA's OC Scanner (SLI mode) and the PC crashed after about 6 minutes.
Switched the 670s around and tried GW2 again. No issues.
Took the 2nd card (that was originally the top card) out so was just running 1 card. Played GW2 again, all was fine.
Kept it like this for a couple of days just to make sure.
Raised RMA with EVGA and about 4 days later they received it, shortly after that they e-mailed me telling me they were shipping something to me. About 4 days later I received it.
Now I was fearing that they had tested the card as ok and sent it back (earlier e-mail didn't tell me anything).
Opened it up to see the report said "TEST Failed" and they had included details of a brand new card. They had sent me a new, packaged card!
This has lead me to believe that they confirmed the card was faulty as I suspected. Seeing as the issue seemed a bit random I was pretty sure that combined with the magic PCs these companies seem to have, the card would be tested as work OK. So I was pleasently surprised.

I would also like to point out that Markus (I think it was) that had helped me with the technical query I raised before the RMA was very helpful.

So overall a decent enough experience considering it was an RMA (which are rarely nice as it means something's broken).

My main 'complaints' (for lack of a better word) is that the RMA centre being in Germany meant 3 things...
1) It took the best part of 2 weeks to complete
2) It means shipping something to Germany (not cheap) with insurance (not cheap)
3) The support staff are German and despite speaking English one hell of a lot better than I speak German, there were still one of 2 phrases during the technical query that could have been clearer

Basically if EVGA had a UK RMA and support office/centre I might never buy another brand of Nvidia card again (except maybe Gigabyte, as they didn't sell me a faulty card to start with, but I hear their RMA is good too).
Of course, I've now owned 3 EVGA (4 if you count the RMA replacement) items and 2 of them have been faulty...

Of course I've not yet actually tried the RMA replacement card, so it may soon be 4 owned, 3 faulty for all I know!

 

[RogerMesenseless]

Sounds like a good experience overall, much better than the Asus RMA (which I have been told is horrible!)

 

[Van Diemen]

EVGA have always been good with RMA.
Gigabyte are also good (UK returns centre as well)

BFG had to be the best by far.

 

[zakblood]

in all the years of having asus boards, and its been a few, been building for myself and friends etc i've have been a vip gold member with asus for ages, have 130+ m/b off them and 2 rma's, service is always been first class same as with overclockers tbh.

if you have any complaints with any company its better to take it up with them, then they can sort it out for you, asus for the size they are for me top for service etc, but then again i have never had any real problems etc, msi problems yes, asrock problems none as yet and ive also had a few off them, maybe 30 / 40 boards over the years. gigabyte have been very good also over a long number of years, unless someone asks me for a certain make i fit asus first and maybe always will, but do like Gigabyte and asrock products as well.

 

[pgi947]

Sounds about on par with my recent msi rma (that I'm having to go through again, another dead lightning).

With the exception you got a brand new boxed replacement, I got a brown box refurb from msi

Sounds like a decent experience

 

[Gregster]

Bad news on the second Lightning Paul. What the deuce is going on with MSI lately? So many threads of bad cards

 

[pgi947]

Not sure cs said it was just unlucky, cammy told me it died while idling in the desktop and now trips out the system when switched on! Something on these cards is either too fragile or poorly made. Have a feeling it won't be the last rma I make for that card!

 

[Gregster]

That sux I always put MSI at the top of the quality build but something going on lately that is making me doubt my original thoughts.

 

[MrMarvelous]

Man reading this reminded me of how good BFG were back in the day. My old 280 GTX dies and within 3 days I had a new 295 GTX, shame they went under.

 

[Craterloads]

My old 280 GTX dies and within 3 days I had a new 295 GTX, shame they went under.

No wonder they went under

 

[Nickolp1974]

Not sure cs said it was just unlucky, cammy told me it died while idling in the desktop and now trips out the system when switched on! Something on these cards is either too fragile or poorly made. Have a feeling it won't be the last rma I make for that card!

oh know, thats putting me off crossfire now.