EVGA RMA

[passey89]

How long does it take to go through?

I emailed Lee Rossiter last night from these forums he has replied last night at around 21:30 (amazing on a sat night).

He's forwarded it onto the relevant people.

How long does it normaly take to go from there?

I am willing to pay for them to send 1 out first.

As I had the card for about 3 hours will they send me a fully new sealed 1?

Any 1 gone through the EVGA process themselves?

 

[Defy Belief]

1-3 business days.

http://forums.overclockers.co.uk/showthread.php?t=18231329

Superb RMA service is all I generally hear, up there with the best.

 

[Tweaker]

It seems it a case of certain routes get you better customer service. I have just done a test of the RMA service through a couple of different people, the average time between the first message and information back about your product is 5-6 business days, followed by returning of faulty or used goods in 2 cases. There is also the expense of sending out goods to a non UK facility, which you wont see again.
If you have only had the card for a short time, return to the retailer if you can, save yourself time and money.

 

[passey89]

would love to but I bought it in canada.

 

[passey89]

WOOOOOHHHHHOOOOOO I now officially love EVGA.

Sent back the FTW LE (LAME Edition). Just looked at the part number they have shipped and its for the standard FTW!!!!

Part Number Out: 02G-P4-2678-KR

http://www.evga.com/Products/Product.aspx?pn=02G-P4-2678-KR

 

[passey89]

argh.

I hate UPS.

Not a phone call nothing. Said it was to be delivered today hadn't at 4pm so i thought i'd check the tracking number.

Tamworth, United Kingdom 18/10/2012 14:41 A correct street name is needed for delivery. UPS is attempting to obtain this information.

Rang them up she read out the street name which was spot on. Oh. you will get a phone call within the hour to re-arrange the delivery.

WTF re-arrange there wasn't even a first delivery.