Evri

MassiveJim

MassiveJim

MassiveJim

Soldato
Joined
22 Feb 2014
Posts
2,779
Needed to send a parcel earlier and initially was going to use Evri until I saw this

Excluded from compensation​

You can send these items with us, but we can't provide cover or compensation for them.
  • All items that have been badly packaged or strapped together
  • Perishable food or goods including chilled and frozen food, plants, seeds, flowers and plant derivatives
  • Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
  • Glass items or fragile items that contain glass parts
  • Jewellery, diamonds and other precious stones, antique items or watches, with a value in excess of £999 are only coverable for compensation for up to £999
  • Laptops, computers and games consoles
  • TVs and monitors
  • Lighting equipment such as vehicle lights and light bulbs
  • Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
  • Paintings, prints or canvases
  • Musical instruments including their cases or suitcases when used as external packaging
  • Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
  • Fossils, stones, marble, stoneware or any stone derivative
  • Articles made largely or wholly of gold, silver or other precious metals
  • Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
  • Antiques - objects over 100 years old
  • Furniture - unless flat packed and safely packaged
  • Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
  • Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
  • Documentation – such as passports, driving licenses, medical, employment, property or commercial records
  • Memorabilia, photographs, signed items and vinyl records
  • Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
  • Internal damage of appliances, mechanical items or electronics is excluded from compensation
  • Tobacco and tobacco products
  • Real fur


I think this pretty much covers most items being sent by courier, WTH!
 
They charge you extra for a signature and "insurance" over the £30 mark too.

I looked into their insurance stuff recently and how they handle it might not be entirely legal. I've used them a handful of times for convenience, but only ever on low value items where I'm content to eat the cost on the chance something goes wrong.

I did have to deal with a rather rude CS agent recently when they left an item that "required a signature" in a "safe space" with a dodgy photograph that showed nothing. Luckily the parcel was picked up without incident, but they seemed to think that I was going over the top to contact them for a 60p refund on the signature option. If I pay for something I'm damn well going to get it, but more than that it was the principle of the thing and it could have been stolen.

Book in a Royal Mail Special Delivery, they actually do pick ups at your door now and will print the label for you.
 
Try speaking or chatting to a human at Evri. I've never had any joy in speaking to anybody there when I needed to. You just have to hope that your parcel eventually turns up.
 
If you want something doing sent right, do deliver it yourself.

It's a reasonable list for a ****** company given your chance of issues is high. It's also reasonable given the way they treat their employees. The chance of parcel dumping is high and encouraged. People just expect their parcel to magically appear inside their house in perfect condition with little thought on how anyone is supposed to perform the same magic that Santa does.

Until the consumer feels like paying a reasonable amount for delivery, this will continue to be the norm.
 
At least they've changed it from "not allowed" to "excluded from compensation", we used to have great fun shipping "prohibited" items with them then putting in a claim every time one was lost. The rep on the phone would go nuts trying to insist that our 10ml of liquid if lost or damaged could cause serious disruption to their operation and we should not be using them, they didn't seem to like the counter argument that they should not be losing or damaging our parcels and the risk was entirely on their side. Surprisingly they still paid out on most cases as the GPS scan for delivery was often nowhere near the specified address for missing parcels and the threat of police involvement against their self employed drivers was something they wanted to avoid.
 
Moobert said:
Try not to buy from places that use Evri now as I find them too unreliable locally and the tracking is terrible.
Click to expand...
we have 3 or 4 drivers locally and they all have set areas, so I always get the same 2 drivers to my business and home address (or a 3rd driver that covers them if they are on holiday/sick)
they've all given me their mobile numbers so i can contact them for any issues, they are helpful.
One guy attempted to deliver my parcel before my business was open so I called him in the afternoon and he had gone home for the day, he got in his car and "re" delivered the parcel to me.

they've also been able to track parcels down for me that haven't hit their depot yet.
 
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