Excel problem - Cannot change excel options

[Newflesh2000]

I've got a user who is curruntly experiencing a strange problem with Excel in Office XP Pro 2003. The user's OS is XP Pro SP2 with current updates.

When the user opens an Excel file or a new blank workbook, if they go into Tools, Options and then try to select any of the tabs there, such as save, they get the following error message :

"Cannot access directory (location of directory)"

I've checked in the location that it points too and everything appears to be correct there. I've tried a detect & repair as well as uninstalling and re-installing Excel by itself but the problem persists. This leaves completley unistalling and re-installing the Office suite to try, which I don't really want to do as it's inconvinient for the user and it appears that this may not solve the problem anyway.

Now the research I have done suggests that it could potentially be a profile problem as we do use roaming profiles but again rebuilding the user's profile is the last thing I want to have to do. I have also read that there may be a way to get around this in the registry under "current user\software\micosoft\office\excel\options" that can be used to reset this but I cannot see anything there that would allow me to do this there.

Any help is gratefully appreciated as this has got me stumped at the moment.

 

[IAmATeaf]

Whats the folder and have you checked the perms on that folder to see if the user has change perms at min on it?

 

[Newflesh2000]

Well I managed to fix it.

Folder permissions were fine. I found the registry entry that allows you to repoint where the autosave feature goes but that didn't work, so I was left with trying to re-install office.

What a hassle that was. Couldn't re-install under the users a/c as it couldn't access a folder. It was the some with my domain admin a/c so I had to use the local admin a/c. Luckily that worked and the re-install fixed it but I was become concerned that I might have to rebuild the profile or even the pc.