excellent customer care

cyclopopcicle · 19 Jul 2010 at 21:15

a few weeks ago my 3GS was having problems with the touch screen, where the screen, and onscreen buttons would not work like it had locked up, but would still rotate the screen, and all other buttons (home button etc) worked ok, to get it to work I had to press the sleep button on top then unlock, it would then work ok.
the problem was pretty intermittent

today I went to an apple store to see a genius, and even though their diagnostic didn't show anything up, or replicate the problem they did a swap out no fuss at all

have to say I am impressed.

photoshop · 19 Jul 2010 at 21:48

On the flipside, my mate at work took his in today as it screwed up and its gone to get repaired. Now hes without a phone.

Gas Panic! · 20 Jul 2010 at 07:05

It's gone to get repaired? Did he take it to an Apple Store? Because they either swap it out on the spot, or they have to order one in and you have to come back. They never take an iPhone from you to get it repaired, ever.

Pug · 20 Jul 2010 at 08:55

Bros 3G got swapped out on the spot for iffy bluetooth

Pulse · 20 Jul 2010 at 09:10

Yup, friend from work had his swapped on the spot when his screen wouldn't come on all the time.

ps3ud0 · 20 Jul 2010 at 10:50

photoshop said:
On the flipside, my mate at work took his in today as it screwed up and its gone to get repaired. Now hes without a phone.

Doesnt sound like he went to Apple but to his network provider - unfortunately he made a boo-boo...

ps3ud0 :cool:

Tunney · 20 Jul 2010 at 20:44

The vibrate on mine went a couple of days ago. Got it replaced on the spot, no hassle. 2 days left on the warranty too. Phew!

I was in and out of the Regent Street store within 25 minutes, despite it being the usual scrum of tourists and time-wasters.