Exchange 2003 Monitoring software (the case of the missing calendar appointment)

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Sp00n

Sp00n

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I have an issue with calendar appointments just disapearing and sometimes reappearing in various different peoples calendars as well as public folder calendars.

I've tried to look around at how people are accessing it but as far as I can tell (and how much they let on), it's just outlook and blackberry's so I can going to disable their blackberry access for the time being to see if that makes any difference, I've checked in the outlook for cached mode and made sure everyone's is disabled.

I'm still dubious as to whether its a software issue or a user issue, but what I would really like is the ability to monitor one or all the mailboxes for changes to calendars etc... and who/what is making them.

Does anyone know of any capable software to do this? I tried exinsight but its difficult to find anything in there as it literally logs every single thing which just creates too much information.

Or has anyone had an issue like this before and found some resolve?
 
If users complain that calendar entries are not showing in one person, showing in another person etc, it's usually a client side issue. I find the best way to check on the server is using OWA. If it's in OWA it's on the server. Then start working out why certain people can't see it. I find it's usually a chaching issue on the client.
 
oddjob62 said:
If users complain that calendar entries are not showing in one person, showing in another person etc, it's usually a client side issue. I find the best way to check on the server is using OWA. If it's in OWA it's on the server. Then start working out why certain people can't see it. I find it's usually a chaching issue on the client.
Click to expand...

Saying that ive seen a number of problems with Outlook Caching mode enabled.

Andy
 
We've made a point of disabling cached mode for everyone so it's all live data.

I also believe its probably the users but it's going to be a bit of a tough one to prove I think :(
 
Unfotunately not, I had disabled the blackberry's but the Boss got antsy and I had to re-enable this after a couple days because he couldn't do without his precious email, obviously I explained this means that troubleshooting is that much harder but he doesn't care really.

I'm considering re-doing all of the calendars as at the moment it all seems a little weird, I did also try and get hold of some other monitoring software "exchange monitor 2003" but they wouldn't give me a trial version as its currently end of life so I'm stuck between a rock and a hard place at the momen :(
 
Have you checked that your cdo.dll and mapi32.dll are the same versions on your Exchange and BES servers?

Also a simple one but quite likely if you have people with shared calendars (ie Directors to PA's) are they accepting Calendar appointments, or changing them as this can confuse people who do not realise that doing so affects their own calendars?

I would say start off simple with this and then work upwards.
 
Yea the CDO was one of the first things I checked, i'm in discussion with them trying to setup resource mailboxes instead of public folders and reducing the amount of access to others calendars but its like pulling teeth :(
 
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