Exchange 2010, active sync and phones

mrbios · 10 Nov 2010 at 16:46

I'd like to setup exchange 2010 to allow phones (blackberries, iphones, WP7) to connect and sync with email.

I'm not exactly sure where to start with this, i know i have activesync enabled within exchange but apart from that i don't know why phones won't connect.

Not really sure what to ask for in the way of advice for this except where do i start, do i need to install any additional parts to exchange (single server setup) so any advice from the beginning would be useful?

Blackberries and iphones both just give connection failed, windows mobile 7 gives me the message that the server doesn't support active sync.

mrbios · 10 Nov 2010 at 17:55

Thanks Burnsy i forgot all about that site, this is the error im getting:

An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.

Test Steps

Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.

Additional Details
Headers received: Connection: Keep-Alive
Allow: OPTIONS,POST
MS-Server-ActiveSync: 14.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
Public: OPTIONS,POST
Content-Length: 0
Cache-Control: private
Date: Wed, 10 Nov 2010 17:52:21 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET

Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it

Additional Details
Exchange ActiveSync returned an HTTP 500 response.

And links me here: http://technet.microsoft.com/en-gb/library/dd439375(EXCHG.80).aspx but my minds in no state to make sense of that right now

EDIT: actually, yes i am, i was greeted by a wall of text and my instant responses was "oh for god sake" but upon actually reading it's not so hard, testing it out now.

EDIT AGAIN: YES! it says successful now, now to test it on my phone...

mrbios · 10 Nov 2010 at 18:00

WOHOO thank you Burnsy that link was exactly what i needed to resolve the issue, phones now receiving messages

Just to finish off the thread all i had to do was this:

# Open Active Directory Users and Computers.
# On the menu at the top of the console, click View > Advanced Features.
# Locate and right-click the mailbox account in the console, and then click Properties.
# Click the Security tab.
# Click Advanced.
# Make sure that the check box for "Include inheritable permissions from this object's parent" is selected.

Fantastic, i was expecting a plethora of settings to trawl through to get this running, never expected something so simple

mrbios · 10 Nov 2010 at 18:54

Burnsy2023 said:
I take it you're a domain admin then. That was my next post...

Yep, does this particular issue only affect domain admins?

mrbios · 10 Nov 2010 at 21:56

Penguin said:
as far as I'm aware yes, it also gave me some gip when moving a mailbox from 2007 to 2010 once

Ahhhhhh i wonder if that was the cause of my issues during my 2003 to 2010 migration, 2 of 3 accounts which are domain admins had issues migrating and I couldn't work out why, lucky it was just me and my colleague and neither of us had anything of importance that wasn't backed up so we just abandoned them.

mrbios · 11 Nov 2010 at 10:43

Apparently not as i haven't got it working

I forgot that activesync was specific to windows mobile, got mine working, was chuffed to bits about it and went along my merry way

But upon trying to connect a blackberry and an iphone today they don't work obviously. The blackberry here is quite old, it's got an option to connect to outlook webapp but no matter what settings i try it won't work, it's been suggested to me to go to the users blackberry settings page from their providor (the online one) and set it up there, personally never used a blackberry so i've no idea if this will work but it's my next port of call.

As for the iphone i've no idea

mrbios · 13 Nov 2010 at 14:55

Got the iphones going now, even though the previous fix is intended for domain admins it worked for them even though they aren't domain admins.

As for blackberries we only actually have one person trying to use his blackberry at the moment so we'll go for the route of BIS which i only found out about the other day, if we start getting more then i'll look at the possibility of a BES server.

Thanks for the help everyone, just waiting for the blackberry user to sort out his BIS details then i think im all done