Exchange help greatly appreciated

  • Thread starter Thread starter J.B
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J.B

J.B

Soldato
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16 Aug 2006
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Got a real problem with exchange 2007 which is making me look bad!

Basicly it works fine most of the time, but there is one company we have dealings with whose emails are never recieved by a certain employees mailbox.

For example, the company has email me and it works fine, but when they email my boss it never appears, they dont get a NDR either, it just vanishes.

Message tracking shows nothing, so I'm not sure the messages are even hitting the server.

I got the company to telnet to our exchange server and send an email that way and nothing has come through. I've also telnet'd into the server and sent a few emails, only one of which has come through with a huge delay (is this normal/another problem/related?)

We recieve loads of emails from other domains all the time, just this one in particular.

Any help muchos appreciated!
 
Cheers, I have a feeling it might be a problem with their DNS records, or a cached record in an email client, see we changed from a hosted email solution to and in house one a couple of months ago but kept the domain name the same to save everyone having to change emails.

Just checked and emails from this customer seem to be going to our old hosted server.
 
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