Exchange user cannot see public folders

Vans · 2 Jun 2008 at 15:39

we added a new exchange user today and for some reason she cannot see any of the public folder contacts whether it be through VPN or on her work machine directly.

Does anyone know what might be causing this and how to remedy it?

paradigm · 2 Jun 2008 at 16:42

Can she see public folders at all? If so, what message comes up when she tries to access the subfolder?

My guess would be a permissions one.

oddjob62 · 2 Jun 2008 at 16:55

It's not something silly like she's not gone to Folder View (ie she's in Mail View or something)

Vans · 2 Jun 2008 at 18:26

I was at her machine today. In folder view on Outlook you can see public folders. Clicking it says "no items to display"

paradigm · 2 Jun 2008 at 18:35

That's a permissions issue then, it has to be.