The numbers from Samknows are for a straight line from your postcode to the exchange so they're worthless.
Even if you knew the actual loop length you wouldn't be any the wiser - as derfderfley says, the quality's much more important.
Assuming at least the attenuation you posted elsewhere is accurate, it's not surprising given you're out of spec for fixed rate 2Mbps, for reference you're nearer 6km from the exchange.
You could try a) a modem that gives reliable stats and b) connecting directly to the master socket with no extension wiring, but it's unlikely to change things by a large margin.
The planning records were evidently wrong for him, and they're pretty much bang on for you.
Probably not without paying for the remaining contract term, or any deferred hardware/activation costs.
Migrating wouldn't help anyway - the properties of the copper pair between you and your exchange have nothing to do with your ISP.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.