Expereiences with OVH/Kimsufi regarding hardware failure?

Man of Honour
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I've got a dedicated server with Kimsufi, it doesn't perform any duties that are too critical (Email, OwnCloud, VPN) which had three random reboots yesterday morning.

I can definitely say they were not user initiated as my security is tighter than a ducks backside. The only way in is through my VPN or my home IP address with SSH on a non standard port and wasn't initiated from the Kimsufi manager.

They've asked me to boot into rescue pro and perform some tests of which its looking like RAM errors, has anyone had any experiences in getting them to replace faulty hardware?
 
No errors logged or running their hardware tests so I'm not sure what was with the three random reboots. Been fine ever since though
 
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