External Hard Drive data transfer "hangs"

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10 Jan 2007
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151
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Hey all,

Late last year i bought one "Western Digital MyBook Premium ES 500GB eSATA 3Gbps / USB 2.0 External Hard Drive (WDG1SU5000E)" and have had a recurring problem ever since:

When transfering data, whether through normal file transfer or watching video etc. it hangs after around an hour usage. Its shown by interupting any file transfer with the error "Not enough disk space" (or along those lines anyway) when there's 100's of gbs left. It interupts video by simply freezing, refusing to play ANY part of that or any other video. With both of these cases, the LED on the harddrive shows that its still transfering data after these errors, which is strange.
The only method i've figured to get it working again is to turn of the harddrive by holding the power off button on it (at the moment its in USB mode so it has some built in safe-guard thing for data loss... I think) and then changing the slot the usb cable goes onto the computer.


Other relevant information:

- I use it with 2 P.C.s (home and uni) and it does the same for both, they both use XP.
- I formatted it to NTFS pretty much straight out of the box, thinking that NTFS is superior to FAT in everyway (except from greater compatiblilty with other OS, but i don't need that).
- I have it sitting sideways on, like how books are arranged on shelves (well its called a MyBook, so i assumed like other harddrives it can be used vertically....)
- It doesn't get hot, no more than 30c judging by hand (comfortably warm)
- It can be in idle mode for long periods of time without freezing, but not under sustained transfer (e.g. video streaming)

As you can imagine, its incrediably frustrating when watching movies, having to turn it off, replug it back in, and then finding the movie and where you left off.... so I hope you guys can help with your combined infinte wisdom ;)

Cheers,
James

P.S. sorry for the wall of text, and excuse my english, it aint my forte :)
 
Fully understand if USB isnt the best choice for large scale transfer, but besides the initial transfer when I got it, I havn't needed to transfer the sort of bulk data that sets this off, this problem is merely the smaller cousin to the video transfer problem. I find it hard to believe that I can "expect" to see these hangs while watching video, which is most likely not maxing out the USB bandwith. I don't think i'm the only one that uses an external harddrive for films etc. so I would imagine if it's a direct fault from the USB standard, we would see other cases crop up?

Yep, it hangs after an hour of data transfer, even with slight breaks. I'm currently watching my way through all the stargate seasons and they're around ~40 mins, and this still happens if I have a break for a minute or two.

While eSATA will be a good option in future when I get a new set up (next month hopefully) it still doesn't solve the problem for my PC at home, or my friends laptop. On a side note I did try eSATA by buying a cheap PCI slot jobbie that transfers a SATA port into an eSATA one, the bios never picked up the drive so I just put it down to cheap = not 100% reliable, but could this mean the harddrive may be faulty?

Again, thanks a lot for yours and anyone elses replies :)
 
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Since no one else has replied, and I believe I cant be the only one using a USB external HD, does that imply my drive is faulty and so should contact western digital?
 
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