Fair play to EA

no_1_dave · 7 Oct 2013 at 03:53

I have C&C Generals and Zero Hour.
I wanted to add it to Origin so I can bin the disks but Origin wouldn't accept the code because the game is from 2003.

I contacted their live chat to moan at them & see if they could manually add it.
I had to take a picture with my case ID to show I own the games.

They then gave me a code for the C&C Ultimate Collection.
This is every C&C game ever, updated to work with Windows 7 & 8.

They just went up in my estimation and I have a lot of classic C&C to play

bledd · 7 Oct 2013 at 04:28

Does Red Alert 1 work with all missions?

Imagine if they added multilayer support for the old titles

CaptainUnlikely · 7 Oct 2013 at 06:11

They did similar for me with BF2142 but refused to help with Command and Conquer first decade collection even though it's almost identical to the ultimate collection. I find their support quite inconsistent with things like this.

Apple_Fictor · 7 Oct 2013 at 08:45

Interesting! I will try this out and see if I get the same result!

H3RBSKI · 7 Oct 2013 at 09:18

Wonder if they will do this for my bf2. Got a link to their live chat? As last time I tried I couldn't find it just said I had to ring

Glanza · 7 Oct 2013 at 09:51

You must have got a good rep, see way too many people that get passed off when contacting EA on reddit.

Such as this (granted not sure if 100% genuine but wouldn't surprise me)

Gazanimal · 7 Oct 2013 at 10:02

I recently had an issue with trying to get BF2 and 2142 onto Origin instead of disk, but the codes weren't accepted either.

Contacted support and they added BF2 Complete Collection and 2142 Deluxe edition into my Origin, so I've had good results from them, but I'm sure like most companies, support can be hit and miss.

MikeTheNative · 7 Oct 2013 at 10:21

Giggz said:
You must have got a good rep, see way too many people that get passed off when contacting EA on reddit.

Such as this (granted not sure if 100% genuine but wouldn't surprise me)

I think you found your answer there, I tend to stay away from r/gaming & r/atheism for obvious reasons. It's good that OP got good service but it does depend on the customer service rep, one could have seen it differently like what happened to the other poster and declined it.

CaptainUnlikely · 7 Oct 2013 at 10:50

Indeed, it does seem to depend on the rep. My experience above was about 3 weeks ago, by the way, they did give me a 15% discount code for my trouble but then I bought the ultimate collection about a week later from GMG for about £5 just for the sake of having it on Origin. The rep did have a good chat with me about how he liked the original C&C and the original Red Alert best though, which we agreed on.

antijoke · 7 Oct 2013 at 10:51

I have the C&C First Decade pack, and still some of those games didn't work on W7 without tweaking.

jas72 · 7 Oct 2013 at 12:40

Salesperson has been ok for me only once had one with a 5 minute gap in between replies can only assume he was typing with his nose.

no_1_dave · 7 Oct 2013 at 12:48

H3RBSKI said:
Wonder if they will do this for my bf2. Got a link to their live chat? As last time I tried I couldn't find it just said I had to ring

It's the "talk to a game advisor" link

linktoinsanity · 7 Oct 2013 at 13:14

bledd. said:
Does Red Alert 1 work with all missions?

Imagine if they added multilayer support for the old titles

www.redalert1.com/‎

Site appears to be down at the moment, it may or may not come back up.

Have a look at CNCNet.

http://cncnet.org/

Which works with most versions of RA, just make sure the person you play with has the same version.

It's freeware now, so worse comes to worse I'll upload RA onto the linktart server.