Faulty 360's: what's the crack?

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Right, this is my attempt to clear what seems to be a rather touchy (yet apparently quite common) problem. Namely, 360's dying and owners having to send them back. I'm hoping it will ease some 360 owner's minds at the same time.

When I read such a thread, I prepare myself for the immediate response from members on here. "Oh no, I hope mine doesn't die" or "I wonder how long mine has left". This is typical of the internet and proves how easy it is to conjure widespread concern.

From my experience of using the net, I'd say that most of what you read is bad news wouldn't you agree? People posting their problems to try and share them and to 'lighten the load' so to speak, hoping to find a fix or a patch for whatever it is that isn't working. You'll always hear from people who have problems with things and you never seem to hear about all the good stories. Why post about something that's working? Not much point really is there, it should work! "Just installed Battlefield 2, and it works". "Just put in my 7800GT, everything is fine, just thought I'd tell people". :p

I think I heard someone mention that the current ratio of working 360s to non-working 360s is 5:1 in the reliablity poll. That's an 83% chance you have of your 360 working without any issues. Not as bad after all huh?

So to summise, please don't get yourself wrapped up in everything you read on here about 360s not working, it certainly doesn't portray a 'true picture'. My 360 has been working fine since i purchased it a few weeks ago, and my brothers has been working fine since launch day. 2 different machines bought from 2 different places and 2 different times.

By the way, this isn't a rant to those who have posted on here to say their's isn't working. I truely sympathise with you and would hate to have to send back something I paid best part of £300 for.

Dave
 
fragster said:
I think I heard someone mention that the current ratio of working 360s to non-working 360s is 5:1 in the reliablity poll. That's an 83% chance you have of your 360 working without any issues. Not as bad after all huh?

Erm 1 in 5 being faulty ain't good odds mate.
 
1 in 5 is a load of rubbish. The failure rate for 360's has been stated to be below average for electrical goods. Besides, MS are normally very good when it comes to repairs.
 
Caustic said:
1 in 5 is a load of rubbish. The failure rate for 360's has been stated to be below average for electrical goods. Besides, MS are normally very good when it comes to repairs.

below average? when people are on their 3rd consoles? thats tosh and you know it.
 
Caustic said:
1 in 5 is a load of rubbish.

Debatable and I wouldn't just take MS's word for it, would you?

Anyway I responded to the OP who said that a 17% failure rate isn't bad. I think a 17% failure rate is pretty bad. Whether the real 360 failure rate is 17% or much less, who knows. Well, MS do but you can't say they'd have no reason to lie about the true figure.
 
james.miller said:
below average? when people are on their 3rd consoles? thats tosh and you know it.

SOME people, just like SOME people maybe went through 2 or 3 PS2's at launch, or like SOME people went through numerous Sky+ boxes when they launched.

People seem to forget about the amount of these consoles that have been released in such a short space of time globally.
 
I have had four working ones now so by the statistics, if I buy one more it will be duff. It is a tempting proposition. I would imagine that the failure rate is much lower than as suggested here.

fragster said:
When I read such a thread, I prepare myself for the immediate response from members on here. "Oh no, I hope mine doesn't die" or "I wonder how long mine has left". This is typical of the internet and proves how easy it is to conjure widespread concern.

Waits for the "My Xbox 360 sent signals to Aliens and I now have a UFO parked on my roof"
 
of course the global failure rate will be lower than stated. 1 in 5 are what seems to be the odds on here. A relatively small community of people when compared to everything else.

mrk1@1 - lol @ the aliens. I certainly wouldn't mind a brief encounter from them, would make a change from the gf to be honest :p
 
Nismo said:
SOME people, just like SOME people maybe went through 2 or 3 PS2's at launch, or like SOME people went through numerous Sky+ boxes when they launched.

yes that's right, but many more ps2's were sold at launch, werent they? statistically, the failure rate of the ps2 was less.

People seem to forget about the amount of these consoles that have been released in such a short space of time globally.

Haven't you ever thought that's why the 360's are failing? everybody knows they were rushed from the complete lack of stock, and rushing hardware always leeds to problems doesn't it......
 
Stop all the pointless conspiracy stuff. The failure rate is nothing out of the ordinary for a machine of its type. Let's put it into perspective. How many times have you ordered a complete PC from bits, built it, and found that one component has failed?

Why is it that people can stress that the odds are that some people will be unlucky with thier new console/sky box etc, and others will straight away say they are wrong? :(
 
so they were rushed, everyone knows that. Well done for stating the obvious. MS just have to make sure they to a good job in putting things right. No point crying over spilt milk is there.

Was talking to someone online yesterday, he had to send his Xbox back, received a new one within 3 days. Not a bad turnaround.

guaranteed I won't have the same outlook on this if mine goes up the swanny lol!!
 
Its good that you don't get the 'mine is working fine etc...' threads, as you obviously know they are working with no problems, but the 360 dead threads are popping up every single day, and its more than 1 a day to boot, its a good thing as it highlights that theres a problem with them, and id say theres definately a problem, look at the poll, over 30 machines yesterday (aint checked to see how many have been added today) so far, thats terrible, and some are onto their 3rd/4th machines, as the ones they get back are the same ones manufactured right at the start from the supposedly duff ones, so they are replacing duff ones with duff ones.

As i said if it was graphics cards etc... that OcUK were selling, would they not be batting an eyelid having 30+ RMA'd just after they have put em on sale, having threads popping up day in day out, 'my cards borked' etc... of course they would they would be concerned about the reliability of em, and they would be asking questions of the manufacturer, it would not just give the manufacturer a bad rep, it would also give OcUK a bad rep for selling duff cards left right and centre, everyone would be saying 'i would'nt get one of those, they are getting RMA'd left, right and centre' etc..., and the 30+ machines is just the members of Overclockers, add in all those from the AVforums, the official 360 website etc.... and they must be running into hundreds of duff ones, if not thousands.
 
fragster said:
Was talking to someone online yesterday, he had to send his Xbox back, received a new one within 3 days. Not a bad turnaround.

Was it new or refurbished, out of interest? I hear some people have got refurbs which personally wouldn't impress me too much.

guaranteed I won't have the same outlook on this if mine goes up the swanny lol!!

Indeed :p
 
james.miller said:
yes that's right, but many more ps2's were sold at launch, werent they? statistically, the failure rate of the ps2 was less.

And where are your concrete stats regarding the 360 failure rate? I havnt seen any. What figures are you comparing against exactly?
 
Last edited:
dirtydog - as far as I know he received a new one in replacement. I didn't ask him for the date of manufacture but I could find out for you if you're interested?
 
fragster said:
dirtydog - as far as I know he received a new one in replacement. I didn't ask him for the date of manufacture but I could find out for you if you're interested?

Well not if it's any trouble :) I was just curious as some people here have said they got refurbs (or thought they were refurbs). I can understand a refurb after several months perhaps, but if you get a fault early on then I think you should rightfully expect to get a new machine in return. Anyway maybe that is what happens, I have no idea.
 
I have 3 friends with 360's non of them have failed and nor has mine.

Just remember its the people with the faulty ones that shout the loudest the rest of us just keep quiet, i don't post on ere everyother week saying my 360 is still working but thats the exact oposite when one breaks.
 
people are only posting if they go wrong because its a popular item, you hardly ever see people moan about washing machines, dvd players or any other electrical goods that fail, because they are so common and nobody could care less if they break and you make a post about it to moan.

You should be enjoying your new machine and not worrying about when it or IF its gonna break. If it does just get a new one from MS, if your not happy get a refund and wait.
 
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