Faulty HP Laptops

Nikolic · 31 Mar 2009 at 17:40

Just wondering how many of you have defective HP laptops? I've done a quick search and there's been some threads in the past on it, but not one where everyone has come together.

My laptop, which is just over two years old is well and truely dead. It started with the wireless not working, but that has progressed into graphic corruption, within about 10mins of the laptop being on, and most of the time the LCD fails to even turn on. My laptop is 2months outside the extended warranty, I'm currently waiting for a response from HP as I now have the full backing of Trading Standards. (They believe that HP sold me a defective product)

Searching the net brings up literally thousands of people with same problem, also mostly in the US.

Surely there must be other people on this forum with these issues? Anyone had any lucky with HP?

gareth170 · 31 Mar 2009 at 18:04

i bought a HP laptop yesterday, i played fifia09 on it with worked fine then after finishing playing it i checked the temps, cpu cores was at 72c and gpu at 84c, is that normal? so i tryed another game but that frozen so i rebooted it then it got in to vista but graphic corruption came and it frozen. so i turned it off for a minute then back on and it was ok.

Nikolic · 31 Mar 2009 at 18:15

gareth170 said:
i bought a HP laptop yesterday, i played fifia09 on it with worked fine then after finishing playing it i checked the temps, cpu cores was at 72c and gpu at 84c, is that normal? so i tryed another game but that frozen so i rebooted it then it got in to vista but graphic corruption came and it frozen. so i turned it off for a minute then back on and it was ok.

Judging from posts on some internet forums, there seems to be widespread problems in general with HP motherboards with even new brand new models being effected.

lukext · 31 Mar 2009 at 18:33

does you laptop have a nvidia 8000 series gpu by any chance? (sorry just read your sig assuming thats the one you mean. If you have trading standards on your side im sure they will be more than receptive!)

gareth170 · 31 Mar 2009 at 18:34

i don't know if the high temps are normal? i thought 72c for the cpu cores and 84c for the gpu are very high for a laptop...

gareth170 · 31 Mar 2009 at 18:34

lukext said:
does you laptop have a nvidia 8000 series gpu by any chance?

yes

reflux · 31 Mar 2009 at 18:35

My mate bought one and the sound was terrible - a lot of distortion and noise. He bought an external sound card and the distortion was still there, so he sent it back.

Nikolic · 31 Mar 2009 at 18:35

Mines only got a 6150GO, which is not even a dedicated chip.

gareth170 · 31 Mar 2009 at 18:58

this is mine HP G60-215EM

lukext · 31 Mar 2009 at 19:21

@ Gareth170: Mmm, well 8000 series GPUs have a design fault (god bless nvidia) but not too sure if the 8200 is affected, i know 8400s and 8600s are. You may need to dig around about this. Hp laptop GPUs do tend to get warm as HP seems to skimp a little on cooling. My first DV5 with an 9600MGt in got to 105 deg c so went back. This one gets to 85 max but averages at around 82. The cpu peaks at approx 70-75 so what u have is not too bad. i have seen worse! I would certainly keep an eye on the corruptions and if they are occurring regularly.

One q, what are your idle temps for CPU and GPU

gareth170 · 31 Mar 2009 at 19:27

lukext said:
@ Gareth170: Mmm, well 8000 series GPUs have a design fault (god bless nvidia) but not too sure if the 8200 is affected, i know 8400s and 8600s are. You may need to dig around about this. Hp laptop GPUs do tend to get warm as HP seems to skimp a little on cooling. My first DV5 with an 9600MGt in got to 105 deg c so went back. This one gets to 85 max but averages at around 82. The cpu peaks at approx 70-75 so what u have is not too bad. i have seen worse! I would certainly keep an eye on the corruptions and if they are occurring regularly.

One q, what are your idle temps for CPU and GPU

cpu idles about 56c and gpu about 61c.

i can return it within 28day, so ill see how it goes.

beermonster · 31 Mar 2009 at 19:45

on hp's website there is a list of models which had faulty Nvidia chips, they have offered to extend the warranty on the affected models by an extra year, but to me if they are admitting there was a manufacturing fault and in was faulty from the start they should fix it imo. I had a DV2000 that i purchased from members market and it was around 26 months old and they fixed it no questions asked, very good service.

gareth170 · 31 Mar 2009 at 19:56

beermonster said:
on hp's website there is a list of models which had faulty Nvidia chips, they have offered to extend the warranty on the affected models by an extra year, but to me if they are admitting there was a manufacturing fault and in was faulty from the start they should fix it imo. I had a DV2000 that i purchased from members market and it was around 26 months old and they fixed it no questions asked, very good service.

wheres the list??

Nikolic · 31 Mar 2009 at 20:01

beermonster said:
on hp's website there is a list of models which had faulty Nvidia chips, they have offered to extend the warranty on the affected models by an extra year, but to me if they are admitting there was a manufacturing fault and in was faulty from the start they should fix it imo. I had a DV2000 that i purchased from members market and it was around 26 months old and they fixed it no questions asked, very good service.

Oh really? Mine was two months outside that extended warranty. Calling/emailing HP has got me no where. They just keep on telling me to take it to an authorised dealer where I will have to pay for it to befixed. Mine is one of the models listed too.

How did you contact them?

beermonster · 31 Mar 2009 at 20:24

dv and v series

f500 series

I just phoned the uk HP customer support number on the website

Ghost-Reaper · 31 Mar 2009 at 23:13

I got through 3 in the first year of warranty, been fine since (+9months). the guy at comet said it was quite common, (though with all the manufactures) could see at least 5 hp laptops in there waiting repair/sending off.

Nogimmix · 1 Apr 2009 at 00:07

Is one of my laptops in this scheme? HP DV9590ea - reason why is that it's 19 months old and the screen has been getting corruption lately

Jay662 · 1 Apr 2009 at 07:51

we have 6 broken HP 6xxx series laptops that have all broke.

There seems to be an issue with the touchpad or a connection there. We need to hold down the touchpad just to get it to boot! bit strange.

Nikolic · 1 Apr 2009 at 12:39

beermonster said:
I just phoned the uk HP customer support number on the website

Well, I hope this letter gets a better reply then! I phoned back multiply times to see if I could get a nicer assistant but they were all equally abrupt.

It's a shame really, I was really impressed with the laptop as a whole before this started. I thought the build quality was much better than anything else in its price range - oh well! Might have to invest more in Mac in future, and get the 3yr student warranty.