Faulty in first 6months, returning/exchanging.

ash_scotland88 · 23 May 2010 at 13:26

Whats the law regarding the above?

I bought a netbook in January and the touchpad has stopped working, can I return to selling (No competitor hints!) to be exchanged. Or would I need to return to asus?

Only problem is I cant remember if I ever got round to registering it for warranty

Currently all documents/box is at home, and Iam at uni so looking for advice/exploring options before I shift through all that!

ash_scotland88 · 23 May 2010 at 13:39

Cheers, any idea what this regulation/law is called?
Like it's proper title, as Iam guessing this could be easier than going to asus.

ash_scotland88 · 23 May 2010 at 13:44

well the No competitor hints!is a competitor, and the marketplace is where other poeple can also run their business from.

ash_scotland88 · 23 May 2010 at 13:52

Yup, it was brand new. And as far as I can remember it's a company that trades through them.
Also, doubt it would matter, but the sticker underneath the netbook has rubbed off/burned off due to heat.
So can't read the IMEI number or what ever it's called.

I really should re-read the rules, as I notice poeple naming high street stores that also sell computer stuff.

ash_scotland88 · 23 May 2010 at 13:58

Cheers, an other week till I get home, so will look through all the paper work then.

ash_scotland88 · 23 May 2010 at 14:02

true, let me search....after eating and rewatching dr who

ash_scotland88 · 23 May 2010 at 14:26

anybody want to help with what I say?
iam never any good at these sort of things.

ash_scotland88 · 23 May 2010 at 14:39

emailing me da.
He's good as these sort of things.
Mine would litterly be:

Hi,

My netbook's touchpad (purchase info here) has stopped working. And under the Sale of Goods Act 1979 would be looking to exchange it for a new one. Can you advise me.

thanks,

Mr Bob Bobsworth.

but as said, being a getting daddy on the case- just to make me sound like a spoilt brat

ash_scotland88 · 23 May 2010 at 16:29

think I could push for a refund? (edit) As the duffed touchpad is a common fault these days.

And i was also thinking, going in all guns blazing is the wrong tactic, doing customer service myself i also go "meh, they aren't being nice, I wont be nice to them!"

If i could get a refund, any suggestions for a new netbook/13inch thing? Roughly the same price, just the screen resolution annoys me, having to scroll sideways at times.

ash_scotland88 · 23 May 2010 at 21:43

cheers,

I also emailed you.