Faulty memory - Question about GeIL RMA procedure

Jasseh

Jasseh

Jasseh

Associate
Joined
26 Jul 2012
Posts
1,340
Location
England
I've been having issues with my PC for a while now and think I have finally tracked this down to an issue with my RAM (going to run further tests after posting this thread).

Does anyone here have experience of GeIL's RMA procedure? It looks like the only option is to send the faulty RAM off to Taiwan and I'd like an estimate of how long it would likely be that I have no RAM.

If it is going to be long then I'll have to buy more RAM to use while it is gone :(.

Edit: I've had this RAM 2 years now and only recently started having issues.
 
Last edited:
I would run memtest and leave it for a good while and see if it finds any errors.

I have never used their ram or rma process so I cannot comment on it but the above will tell you if you have faulty ram or not

how long is the warranty on the ram?
 
pastymuncher said:
If you look here on OCUK's support page it appears that Geil has support for the end user but not RMA's for the end user which suggests that you need to go through the place you got it from.
Click to expand...

Would that mean dealing with OCUK for the RMA? I think I may have misunderstood the RMA page here if that is the case, guess I should read it again (and more thoroughly).

Edit: After reading through the RMA page properly I can see that you were right and I would need to contact OCUK for the RMA here. Thanks :)
 
Last edited:
XfXGamer2014 said:
Hate it when that happens. Ram is the culprit far too often. Hope you get your replacements quick mate.
Click to expand...

Thanks :)

Annoyingly both passed the full set of tests individually then passed again after putting them back in together.

I've upped the voltage from 1.5 to 1.6 to see if that makes any difference and will run memtest again after my next system freeze (probably tomorrow after work).
 
You must log in or register to reply here.
Back
Top Bottom