Hey there so just received my new mb and cpu this morning but have already a problem. When I turn the pc on, the system starts for 10 seconds and then the pc shut down. 5 seconds after it tries to turn on again but re shut down. And this repeatedly. I thought of a shortage so got the mb outside the case, tries with another psu, without the ram. But it still does that. What's happening? New stuff is i5 3570k and msi z77 gd65. Have I received faulty components?
Faulty motherboard or cpu?
- Thread starter bobo696
- Start date
I would try with just one stick of RAM and if it doesn't work, try them in different slots.
No luck
Darn
Do you get anything up on the screen at all? Or do you only know it's restarting because of the fans?
The board won't boot without a CPU so that doesn't really tell you anything. Yes give them a call or drop them a webnote.
CPUs are pretty hardy, so it is more likely to be the motherboard or the power supply.
You could remove the CPU and check for bent pins or dirt / thermal paste in the socket.
CPUs are pretty hardy, so it is more likely to be the motherboard or the power supply.
You could remove the CPU and check for bent pins or dirt / thermal paste in the socket.
OK it turns out I might have bent some pins on the cpu socket. I don't understand i think I have been careful... If it's really me I m surprised how fragile it is. It's the first time I have an Intel cpu. Compared to am3 socket it's fragile isn't it?
I called customers service the guy has been very nice and said as it's new they will replace it (or repair). I hope they will!
Has anybody experienced this misadventure?
I called customers service the guy has been very nice and said as it's new they will replace it (or repair). I hope they will!
Has anybody experienced this misadventure?
your lucky they offered to replace,been an asus board you would have to have thrown it in the bin as they wont repair cpu damage even if you offer to pay,gigabyte do though
and yes its very easy to bend the pins so be extra carefull next time,just line the cutouts up each side of the cpu and let it ever so slightly drop into place
I've bent a few pins in my time, thankfully on a Gigabyte board who do free socket repairs.
Personally I prefer to have the pins on the lower value item, so in most cases the motherboard not the CPU. Yes it's nice not having pins in an AM3 socket, until you bend pins on the more expensive CPU.
Personally I prefer to have the pins on the lower value item, so in most cases the motherboard not the CPU. Yes it's nice not having pins in an AM3 socket, until you bend pins on the more expensive CPU.
Very good service if they replace/repair it - not many companies would do that!
It happens though - just gotta make sure to be extra careful next time
