Faulty motherboard? please help

timmothy

timmothy

timmothy

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27 Sep 2008
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1,356
Okay so i sold my old Striker extreme motherboard to someone on another forum well over a week after the person recieved the board i get a message saying that he cannot get it to boot. After many mails between each other and him claiming the board was broken he then says it is booting fine but one of the RAM slots is not working. I say all the usual like make sure there is no dust in there and the next day i get another message saying the board now blue screens in windows. I go through everything with him and say to try with different hardware. He then says the board is totally knackered and not booting at all.

One of the things that seems strange to me is that he claims he noticed the board was warped as he says only after installing it. Now how does a stiff pcb warp? I have seen literaly thousands of motherboards in my time since working as a pc technition and i have never seen a motherboard do that. Surely its impossible as the board is brittle and would crack rather than warp.

I wrapped the board in loads of bubblewrap and put it in a stiff box so i know it was packaged well and he even says it arrived in perfect condition.

I know this board worked 100% as i used it right up until i sent it out to him.

Does anyone have an idea of how a board can start deteroating like this? I mean from what he says it was broken, then fine, then dodgy ram, then kind of fine again and then totally broken again.

What i am thinking might of happened is that he installed the board with something in the way of the mobo and standoffs and hats how the board looked warped because it was being pushed up by something. And the problems he is having i am sure are down to his hardware but i cant prove it. He claims he has tested with loads of different hardware and different 775 boards but that makes me kind of think why did he want another if he had all these others? He has in his sig a sandy bridge so cant see him doing a mini upgrade fo an old pc so i think he is lying about testing his hardware on other boards.

He is claiming he wants a full refund bu i know that board was fine. I only charged £30 for the board and payed £8 to have the board delivered next day specially so he would have it quicker because i thought i was doing a good deed, he only paid me close to a week later so i was peeved off from the get go and now this.

What does it sound like to you guys?
 
That's why the board probably isn't working. He's bent and fractured it.
He's probably installed the CPU cooler or something wrong and fractured the board which explains one of the RAM slots not working.

I've done this before, you should not give him a refund if it was definitely fine when you sent it. It's now end-user damaged.
You need to explain that it was tested working when you posted it, therefore he must have damaged it and you can't be taken responsible.

The board probably is warped, with the CPU cooler attached, I've seen this before as I've done it myself. I installed it wrong and it fractured the board, didn't boot, post or anything.

I propped up one corner of the board with some wood and it all of a sudden worked, when you took the wood away it wouldn't work again. It's an intermittent fault, which explains why he's saying it's working then it isn't then it is again.
 
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I wont give him a re-fund as i know it was working fine. The thing is can he cancel the payment to my bank after it has already been put in?

What you say does seem close to what he claimed. He hasnt said if the board is cracked he just said warped but maybe thats what he means.

If it comes to it i will have to point him in the direction of this forum and he can try and explain better as to what problems he claims have happened to a perfectly working board before he had a hold of it
 
Once funds are transferred they are in your account, he can't do anything now.
It's both warped and fractured, you will be able to see the warping by looking side ways on the motherboard, I can guarantee it's around the CPU area.

You won't be able to see the fracture because it's invisible to the naked eye, you'd only be able to see it with super-human vision. The bending/warping of the board will have snapped the copper tracks on the board (i.e fracture)
 
Well i have asked him where the warp is so i will wait for a reply.

I do feel bad that the board is dead and want to help him but the thing is i know that board was working when it left my house, i packaged it very well and sent it off to him quickly so i did everything right.
 
Seems you are right Emphacy, this is i quoute what he says
"it seems to be more in the middle of it, its not apparent till you put it onto standoff and it moves up when you put in the screw to the top left hand standoff by a good 3 or 4mm".

So it is in the top left where the CPU is that it has been warped.

So sounds like you are right and he did something wrong during the install of the cpu cooler.
 
If he paid by Paypal (assuming it was bought on the famous auction place) and you have already withdrawn the money then they'll just stick your account in negative and you won't be able to use Paypal again until you've cleared the balance.

(If he files a dispute and it goes against you - which it usually does)
 
This is his response
"i have installed this particular cooler on about 7 different boards numerous times for each so there is no way i would have mounted it incorrectly, ill be posting on your thread regarding the problems and askin for a refund, this board was bought to be working, not a dimm slot not working, no warp in the board and no cpu init error or the bios was nackered"
 
timmothy said:
This is his response
"i have installed this particular cooler on about 7 different boards numerous times for each so there is no way i would have mounted it incorrectly, ill be posting on your thread regarding the problems and askin for a refund, this board was bought to be working, not a dimm slot not working, no warp in the board and no cpu init error or the bios was nackered"
Click to expand...


Remember this is a used, so no refunds.
 
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