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Faulty Palit GTX 1070?

Dervious said:
How long have you been waiting for a response ?
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This thread was made last night, and I contacted them earlier this morning. I'd say that's ample time for some sort of acknowledgement.
Aren't the staff members active on the forum, normally?

southernorth said:
I would just ring them up, quicker response.
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It'd have to be during my lunch period, as I'm at work, and customers frequently parade through the front door. :P
 
Bishie said:
This thread was made last night, and I contacted them earlier this morning. I'd say that's ample time for some sort of acknowledgement.
Aren't the staff members active on the forum, normally?
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I doubt they have staff permanently scouring the forums, ready to help anyone who has a faulty item.

You may have to wait a while if you've sent a webnote, as they will probably have other webnotes to answer before yours.

I'd wait a few hours. If you don't get a reply make a phone call later this afternoon or on Monday morning.
 
Bishie said:
None whatsoever! ;)
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I'm sure you'll get it sorted.

Don't stand for any nonsense though. I had a faulty GTX460 a few years ago. Knowing what I know now, I'd have demanded a refund or DSR'd it. In the end, it cost me a lot of time, postage costs and two RMAs before it finally died. It was a Gigabyte card, should have bought a more reliable brand. ;)
 
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southernorth said:
If they just let you pick another one, near to same price, which one would you get?
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I've not given it much thought. Possibly a Zotac Founders Edition, seeing as it has a five year warranty. I'm not averse to a blower cooler.

Edit: I've received a response, but the process appears to involve dropping the parcel off at a collection point? Also, they haven't given me any implication as to how long the process will take, and when I can expect to receive a replacement?
 
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Bishie said:
I've not given it much thought. Possibly a Zotac Founders Edition, seeing as it has a five year warranty. I'm not averse to a blower cooler.

Edit: I've received a response, but the process appears to involve dropping the parcel off at a collection point? Also, they haven't given me any implication as to how long the process will take, and when I can expect to receive a replacement?
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Depends what label they give you. They will probably receieve it around mon/tues. So then if they next day you the replacement wednesday maybe. Are they making you pay the postage for the return?
 
southernorth said:
I'm not questioning OC at all, how could I when they haven't responded? It's not OC's fault if a Palit card stops working, they have no hand in production or testing etc.
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You aren't questioning OC's at all then mention there lack of response thus question OC's. Ok.

edit. for those that are desperate for a response why not phone. Any business I have worked in the order of importance would be face-to-face / phone / email & webnote.
 
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=XDC=FluphyBunny said:
You aren't questioning OC's at all then mention there lack of response thus question OC's. Ok.

edit. for those that are desperate for a response why not phone. Any business I have worked in the order of importance would be face-to-face / phone / email & webnote.
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Exactly. How can I question their solution if they haven't offered one. But, it's not as if it's been a week. It's the weekend, and they appear to have responded within a day. If I had a similar issue, I wouldn't be annoyed at the time they took. Nowhere do I mention that this time delay is slow.
 
southernorth said:
Depends what label they give you. They will probably receieve it around mon/tues. So then if they next day you the replacement wednesday maybe. Are they making you pay the postage for the return?
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No, there is no charge. Unfortunately, I'm stuck at work and the nearest collection point isn't exactly around the corner.
They haven't presented me with an option as far as replacing it is concerned. Presumably they will contact me after receiving the faulty card?
 
Hope mine doesn't go the same way :| so far I've run a few benchmarks including GTA V and some longer play sessions in BF4 and 1-2 other games without incident.
 
Bishie said:
No, there is no charge. Unfortunately, I'm stuck at work and the nearest collection point isn't exactly around the corner.
They haven't presented me with an option as far as replacing it is concerned. Presumably they will contact me after receiving the faulty card?
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Yeah, they're gonna test if before they start offering you remedies. Gonna be in a bit of a pickle if it's broken for you, but they can't replicate the issue.
 
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