Faulty RAM>>>Help

wiganwazzack · 20 Jan 2011 at 18:28

Hi guys,

I bought 8gb corsair xms3 1600mhz 1.65voltage (2gb x 4sticks) off overclockers on the 17th jan and i was happy to see them arrive today through the post!

I originally had 8gb of kingston ram at 1333mhz which i've had to put back in.
also my board is a asus p7p55e-deluxe and it is compatible with the new ram.

i installed the new ram and it BSOD and wouldnt load windows, so i went in the bios it stated i only had 4gb of ram?? i checked the MHz and voltage and it was set at 1333mhz and voltage at 1.5 (my original ram settings) so i changed it to 1600mhz and the voltage to 1.65 but it wont load windows at all. i managed to start it in safe mode and my system states i have 8gb installed but 4gb usable??? i tried mem test 86+ but it froze...

so I have started the system with one ram stick at a time and 3 of the sticks load up ok and state there is 2gb of ram in each of the 3 but there is one stick that doesnt even go past the splash screen and also my asus board has a constant red light on the dram led with this ram stick in.

Am i right to think this is a faulty stick?

wiganwazzack · 21 Jan 2011 at 00:24

update Managed to run memtest 86+ with all four sticks in and it only shows 6gb.....

system wont even activate with the faulty stick in.

i will be replacing it.

Purgatory · 21 Jan 2011 at 05:41

Send them back faulty for sure, you seem to have done all the right tests. Also when you send them back mark the faulty stick with something so they can test it too.

wiganwazzack · 21 Jan 2011 at 18:29

Thanks i did that today!! great minds think a like. Marked the faulty stick and it should be with them tomorrow!

Just one more thing i dont know if you have used the returns service with OCuk but Do you know how quick replacements normally are?