So a few weeks ago I posted about my Sony XE9305 having thunderflies under the screen. Against all odds Sony agreed to swap it and I took delivery of a different XE9305 last Friday.
Unfortunately this one was faulty out of the box with the panel blinking off/on every few minutes.
I've discussed this with Sony all week and today they called me and said they were authorising another swap, however they don't have any XE9305's and they will be swapping for an XF9005.
I wasn't at a computer, hadn't read about the 2018 models (as I had a darn good 2017 model) and said yup, sounds good.
So now I start to read the reviews, watch the reviews and the XF9005 is an inferior TV to my XE9305.
How do I go about solving this issue with Sony?
I'll call them up on Monday and tell them - local dimming isn't as good, peak brightness is lower, HDR performance inferior.
But with no XE9305's in the channels I guess they can take mine away for repair - which I'd accept, I've still got 4.5 years of warranty left.
However I'm told many panels these days simply cannot be repaired.
So can I fight for something like the ZD9 which is vastly superior to my TV, however that is the point - it's superior and not inferior.
There is the AF8, which occupies the price level mine was this time last year and the specification, however that is OLED, something I avoided with my initial purchase.
What rights do I have here? I, and the majority of reviews, say the XF9005 is inferior to the XE9305. So surely, legally, I'm in the right here? They cannot fob me off?
Unfortunately this one was faulty out of the box with the panel blinking off/on every few minutes.
I've discussed this with Sony all week and today they called me and said they were authorising another swap, however they don't have any XE9305's and they will be swapping for an XF9005.
I wasn't at a computer, hadn't read about the 2018 models (as I had a darn good 2017 model) and said yup, sounds good.
So now I start to read the reviews, watch the reviews and the XF9005 is an inferior TV to my XE9305.
How do I go about solving this issue with Sony?
I'll call them up on Monday and tell them - local dimming isn't as good, peak brightness is lower, HDR performance inferior.
But with no XE9305's in the channels I guess they can take mine away for repair - which I'd accept, I've still got 4.5 years of warranty left.
However I'm told many panels these days simply cannot be repaired.
So can I fight for something like the ZD9 which is vastly superior to my TV, however that is the point - it's superior and not inferior.
There is the AF8, which occupies the price level mine was this time last year and the specification, however that is OLED, something I avoided with my initial purchase.
What rights do I have here? I, and the majority of reviews, say the XF9005 is inferior to the XE9305. So surely, legally, I'm in the right here? They cannot fob me off?