Faulty Vive controller

millermilla · 18 Oct 2016 at 15:01

I picked up my Vive controller today to find the right and up buttons on the touch pad not functioning. I get a positive click when pressing down and left but not on up and right.

Knowing the experience some have described with HTC the first thing I done was phone OCUK who told me to go direct to HTC.

A quick Google search for HTC UK support and I found an online live chat. I told them exactly what was wrong and within a matter of minutes I received a returns note for the controller and was advised a 4 day turnaround plus shipping.

I was surprised having read past experiences at how simple it was.

Will keep you posted but seems OK so far!

chef-borjan · 18 Oct 2016 at 18:23

Great to hear. It seems that maybe HTC support in the UK is a little better than elsewhere.

millermilla · 26 Oct 2016 at 21:59

I was promised I would be contacted by the courier TNT the same week on Tuesday, I was e-mailed by TNT about 4pm on Friday so could only arrange collection for Monday. The controller has gone now, fingers crossed it doesn't take too long.

millermilla · 31 Oct 2016 at 19:34

Returned today all fixed so less than 2 weeks from my initial contact. Not bad I guess although the status at HTC still says they have not collected it yet!

ArmitageShanks · 31 Oct 2016 at 20:04

That sounds like a good result!