Faulty xbox one console can I get a refund?

nightrider1470 · 25 Jan 2014 at 22:54

Bought a xbox one from Tes@@ 3/1/14. Only just setup today and the disc drive is making a churning noise and isn't reading any discs I put in.

Am just wondering if I could get a refund if I took it back to the store?

Phantom Shadow · 25 Jan 2014 at 22:56

Took you're time to set it up

If it's faulty just take it back to the store and explain that it is faulty, they'll probably either offer a replacement or a refund.

Worst case scenario is they say no and you have to go to the manufacturer, so no harm in just going to the store and see what happens.

GravyMonster · 25 Jan 2014 at 22:57

Have you got the receipt? If not, a bank/CC statement to prove you bought it there? Shouldn't be an issue if you do.

Why not just get a replacement anyway?

Jono8 · 25 Jan 2014 at 22:59

Why do you want a refund? Wouldn't you just want a replacement?

nightrider1470 · 25 Jan 2014 at 23:01

Am a bit skint at the minute and am working a way lots. I have the receipt

Greg0986 · 25 Jan 2014 at 23:02

http://www.telegraph.co.uk/technology/video-games/10473685/Microsoft-to-replace-Xbox-One-consoles-over-faulty-disc-drives.html

edit: Just read the post above

Energize · 25 Jan 2014 at 23:26

Microsoft's fault I guess for using antiquated failure prone technology such as optical media.

Nitefly · 25 Jan 2014 at 23:29

You aren't entitled to a refund, but tesco have pretty good returns policies.

EDIT - aww you may be out of luck http://www.tesco.com/direct/help/returns-policy.page ... although that is tesco direct! Just speak to them in store, they are quite reasonable and helpful.

Pawnless Endgame · 25 Jan 2014 at 23:47

Nitefly said:
You aren't entitled to a refund, but tesco have pretty good returns policies.

This. I bought a digicam from Tesco as a wedding present. It transpired that someone else bought the camera from their wishlist as well. I agreed with the other party that I would take mine back and Tesco refunded me no probs. If it was something that I was buying for myself though and there was as fault, then I would seek a replacement.

Argos are similar. If the item is faulty, they'll give you like-for-like. If they no longer stock that item, then they give you an Argos voucher to the item's worth. Both scenarios have happened to me.

malfunkshun · 26 Jan 2014 at 00:22

I took a modem back to Tesco after about 11 months and they gave me the choice of replace or full refund :eek:

Something Else · 26 Jan 2014 at 03:17

Just try your luck, It's relatively pennies to them so they may well give you a replacement and just claim off Microsoft or even write it off.

Worst case is you put in for a warranty claim.

thepharcyde · 26 Jan 2014 at 09:08

I had a fight had over tooth for a replacement Nexus 7 vs being sent away for repair under 1 month after they called tech support the store called in store. They told me to RMA with Acer. I demanded to see the duty manager and in the end they replaced. Hope their more accomadating with a refund which I doubt.

Kris_90 · 26 Jan 2014 at 09:25

Get them to swap it for a PS4 and keep the change

mlbtheshow · 26 Jan 2014 at 09:37

Apparently, if you return or swap a faulty XB1 you get put on some special Microsoft database and its in their small print somewhere, that because of this, they can use Kinect to watch and monitor you.... and do what they want with the data.

Id be careful.

TheVoice · 26 Jan 2014 at 09:44

Something Else said:
Just try your luck, It's relatively pennies to them so they may well give you a replacement and just claim off Microsoft or even write it off.

Policy will be to either replace or refund. It'll then be returned with all the other faulty electrical returns to the depot.

Buffman · 26 Jan 2014 at 11:05

mlbtheshow said:
Apparently, if you return or swap a faulty XB1 you get put on some special Microsoft database and its in their small print somewhere, that because of this, they can use Kinect to watch and monitor you.... and do what they want with the data.

Id be careful.

Lol!

Tefal · 26 Jan 2014 at 11:57

i susspect he wants refund rather than replacement as there's mroe deals out now so he could probbaly save some money

Beans on toast Dave · 26 Jan 2014 at 13:48

i think if the item if faulty you have upto 28 days to get a refund?

BD10NNF · 26 Jan 2014 at 13:58

You are not firstly entitled to a refund due to it been over 48 hours since you purchased it. I'm not 100% sure if your entitled to a refund if its been 7 days or less.

This is what usual happens when you buy electronics.

They will offer for it to be sent away for repair. If you decline or kick up a fuss they will then offer an exchange. Kick up more of a fuss then they will offer you a refund.

I'd try get an exchange if you are wanting the console. Just tell them the truth and I'm sure they will exchange without an issue.

bobbyspangles · 26 Jan 2014 at 14:38

So you bought a £400+ console and it took you 3 weeks to open and inspect it. You admit you're strapped at the minute and could do with the money, and luckily for you it just happens to be broken out the box!

If you do succeed in returning it with Tesco, I would buy a scratch card on the way out!