Fax modem problem

Dblaze · 16 Mar 2011 at 11:32

I am having problems with my external modem:

With one customer I can’t send faxes to them or receive faxes from them.

With another customer I can fax them but can not receive faxes from them.

My modem seems to be working correctly because I don’t have problems with others customers or suppliers but the two customers I’m having problems with are adamant the problem is not caused by them.

I don’t know what to do at this stage new modem?

My modem is:
http://htfelectronic.en.made-in-chi...kb/China-56k-External-Fax-Modem-HT-EU09-.html

Thanks in advance for any help

Dblaze · 16 Mar 2011 at 13:53

I use windows XP fax service & I have queried the modem in device manager everything seems ok.

Dblaze · 16 Mar 2011 at 13:59

BT line, I can only believe them when they say we are the supplier they have problems with.

Dblaze · 16 Mar 2011 at 14:30

Skidilliplop said:
Well first place to start is plug a phone into the line or use hyperterminal with the volume up and ring the number and see if a fax answers. That will confirm basic connectivity and rule out line issues (which are doubtful anyway)

Ok I have plug a phone in the fax dialled the fax line in question & get a fax answering.

Dblaze · 16 Mar 2011 at 14:55

Skidilliplop said:
Ok so we know the line works at both ends. We know your modem works because it can fax to everyone else. Do you have another fax machine you could connect to it to send a fax? Preferably not software driven.

Hi I just sent a fax to them using our old fax machine they received it no problem at all.