LG responded via email to me:
Hello OCUK Customers,
Firstly I would like to thank you for your feedback and honesty, without this we are unable to improve as a business so it goes without saying that this type of information is invaluable.
Right, onto the issues raised by this thread, I will try and tackle each one raised.
• Light Bleed – this is the main issue we have seen. I can tell you all that due to the feedback directly provided from this forum, there was a change at a manufacturing level by LG on all 21:9 screens that has resulted in a change which either significantly reduces or removes completely the light bleed, and changes to the QC procedure catch a higher % of any screens that are not up to scratch. So new monitors will not have the same issues we were facing 6 months+ ago, meaning that we have a high quality product again, and any issues experienced would only be those that sadly occur when dealing with any electronic device.
• Freesync range – sadly, due to all of our mid to high end screens being IPS, this inhibits the freesync range. TN and VA panels allow a much higher freesync range and we are working constantly to stretch the range as far as we can.
• 2560x1080 res too low for 34” screen – honestly, I agree with this, but, this screen was not designed for higher end gaming, these was designed for maximum screen real estate within an office environment as LG are seeing a lot of success in implementing 34” screens into the work environment. It also allows gaming to a certain level, but we would expect higher end gamers to move to our higher end monitors.
• After Service care – it was quite clear from this thread that this was an issue I was unaware of, and quite a serious one. I pledge from here on that I am working closer with OCUK returns to sort any issues, and, I am more than happy on a case by case basis for OCUK to privately issue my email address to any of their customers having an issue with an LG monitor return so they can bring me into the issue and we can resolve it.
• Warranty – for the record I would like to state that we have never offered an on-site warranty. Our warranty has always been what it is, although we are looking to extend it on certain sku’s, with a view to a complete overhaul in 2016 if we get the go ahead from HQ. The many comments on how good the Dell warranty is has been passed high up the chain in the monitor team in HQ and we are discussing what we can offer moving forward.
I want to apologise on both a personal and company level to all those customers who have received either a poor product or poor service from LG. Your voice has been heard, and has actually caused some serious changes within LG – its not very often LG makes changes on a factory level, so you can all be proud you have been part of a shift within LG.
I want to assure you that between LG and OCUK we have taken a huge step forward, and I hope for there to be some very interesting offers coming your way!
Thanks for taking the time to read this, if there are any further questions please let me know
Many thanks
Daniel Bennett
