Fibre upgrade: BT/OpenReach say available, ISP say otherwise

kaku

kaku

kaku

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Joined
21 May 2013
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FTTC finally showed up as available in my area (surrounding areas have had it for years so it's been a painful wait), so naturally I wanted to upgrade immediately.

The next day after placing the order (PlusNet Fibre) I was contacted to say there was no capacity at the cabinet and that they could only supply me normal ADSL. They indicated that it's unknown when future capacity will be available, and that there is no way to know aside from making an order and seeing if it goes through.

Both BT and OpenReach availability checkers state that FTTC is available in my area and currently accepting orders (there is no mention of capacity issues or a waiting list).

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So what's the recommended course of action here? I don't want to be forever making orders and cancelling them again if fibre isn't available. There doesn't appear to be any way to tell if slots are available or not, and I also don't want to be paying through the nose to go on regular ADSL hoping that one will become available at some undetermined point in the future.

I've seen others recommend checking the BT dslchecker daily and making an order when availability shows up, but I don't think that's going to help me since it's already saying I should be able to get it.

Is there something else I can do aside from making orders and hoping?
 
Those BT checks won't tell you that the cabinet is full or not, only that it exists and what speed you should be able to achieve.

It's not in Plusnet's interest to deny you an FTTC connection. It'll be Openreach telling them that it's full.

If you can't get FTTC what are you going to have instead? Presumably ADSL?

It's a **** situation, but I don't think there's an easy solution available.
 
Try ordering through Zen. I'm surprised your cabinet is full though, usually the checker will say if that's the case.

I think this just needs an ISP that isn't going off a script to push the order through.
 
Understand that an ISP would have nothing to gain by denying me a particular product - just more frustration at the "just keep trying and maybe it'll go through at some point" method, especially with then having to go through the hassle with cancellations and refunds.

Will give it a week or so then ring around a few other sales teams and see what they say.
 
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