Hi all,
Forgive me if this comes across a bit wall-of-texty, I know there are a few car nuts amongst us!
I just had my car serviced at a main dealer, major service (Motorcraft 4+). All is well driving it back from the garage until the next afternoon whilst returning from work I suddenly lose power as if the turbo has given up and I can hear a whistling sound. Since servicing it's done all of 10 miles, if that.
Take it straight back to the garage where they take it apart, quickly establish that somehow something has gotten past the air filter and gauze mesh into the turbo compressor and smashed all the blades to pieces. I could see pieces of blade resting in the oil recirculation after passing through the turbo (forgive me if this is not the correct terminology).
The mechanic held up the air box and shook it stating something like 'see there's bits in there', it sounded like there is perhaps the tiniest stone/washer whatever rattling around in there. How could there possibly be a way for anything to pass through a brand new air filter plus the mesh (completely undamaged mesh) and into the compressor?
I ask him this, he answers 'I have no idea how that's happened but we only open the air box we don't go near the turbo or pipework'.
I tell him the car has been fine since I bought it over a year ago, is regularly serviced, just passed it's MOT with no advisories 2 weeks ago (the guy even said it's a really sound runner for a car with 77k/9yrs on the clock).
Basically the garage is not accepting any liability whatsoever and have told me their report deems that they are not at fault but cannot explain what has happened, just that it must be a huge coincidence. Bearing in mind the car is a sound runner, has had a major service every 10K, never had a problem with it, I drive it in with no problems and it blows the turbo a couple miles down the road. They have quoted me £770 for a new turbo and £150 to fit it, I am sure more work is required than this (surely after a turbo has failed shredding pieces of impeller into the engine I presume this should be a hell of a lot more work than a simple off/on job).
Please share any and all advice with me, I am stuffed. Feel like it's an ant versus an elephant.
Thanks all.
Forgive me if this comes across a bit wall-of-texty, I know there are a few car nuts amongst us!
I just had my car serviced at a main dealer, major service (Motorcraft 4+). All is well driving it back from the garage until the next afternoon whilst returning from work I suddenly lose power as if the turbo has given up and I can hear a whistling sound. Since servicing it's done all of 10 miles, if that.
Take it straight back to the garage where they take it apart, quickly establish that somehow something has gotten past the air filter and gauze mesh into the turbo compressor and smashed all the blades to pieces. I could see pieces of blade resting in the oil recirculation after passing through the turbo (forgive me if this is not the correct terminology).
The mechanic held up the air box and shook it stating something like 'see there's bits in there', it sounded like there is perhaps the tiniest stone/washer whatever rattling around in there. How could there possibly be a way for anything to pass through a brand new air filter plus the mesh (completely undamaged mesh) and into the compressor?
I ask him this, he answers 'I have no idea how that's happened but we only open the air box we don't go near the turbo or pipework'.
I tell him the car has been fine since I bought it over a year ago, is regularly serviced, just passed it's MOT with no advisories 2 weeks ago (the guy even said it's a really sound runner for a car with 77k/9yrs on the clock).
Basically the garage is not accepting any liability whatsoever and have told me their report deems that they are not at fault but cannot explain what has happened, just that it must be a huge coincidence. Bearing in mind the car is a sound runner, has had a major service every 10K, never had a problem with it, I drive it in with no problems and it blows the turbo a couple miles down the road. They have quoted me £770 for a new turbo and £150 to fit it, I am sure more work is required than this (surely after a turbo has failed shredding pieces of impeller into the engine I presume this should be a hell of a lot more work than a simple off/on job).
Please share any and all advice with me, I am stuffed. Feel like it's an ant versus an elephant.
Thanks all.