Fingerprint scanner on Dell G5 5500 sometimes doesn't work?

Associate
Joined
22 Nov 2002
Posts
465
Location
Liverpool
Hi, occasionally my laptop will start up and i will place my finger on the fingerprint reader (power button) and nothing happens, it doesn't even incorrect finger etc.

It's definitely clean though.
If I then restart the laptop again, it's always then fine and works that time.
Does this just sometimes happen?

The reader is made by goodix.

The driver for this seems very old, but there doesn't seem to be any newer ones. Dated 2019.

Regards
James
 
If it works after a restart, perhaps fast startup is causing the FPS to not properly work when you "turn on" the laptop. Fast fastup actually just causes the laptop to hybrid sleep meaning it doesn't actually turn everything off. Restart on the other hand forces everything to start fresh.

You can disable the setting in Settings -> System -> Power & sleep -> Additional power settings -> Choose what the power buttons do -> Change settings that are currently unavailable -> Uncheck fast startup.
 
Back
Top Bottom