First month on BT - Usage warning.

Drake5

Drake5

Drake5

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Joined
12 Dec 2005
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First month on BT and I already have a usage warning because I've just gone over 80GB.

I did have to re-download my steam collection a couple of times though.

Does usage get reset every month? They say if I go over 100GB they'll limit me to 1MB for 30 days.

Any idea if there is a contract cooling off period with BT as I'd like to go on to another provider.

Thanks
 
Just gave Sky a call - They don't have a FUP but apparently my line can only support a 1MB Connection.

After arguing with the telesales person telling him that I'm on an up to 20MB connection with BT and do indeed connect at 12MBs, I finished the call and now back to square 1.

I don't understand why Sky are saying my line can only support a 1MBPs connection, if I did have them in maybe it'd connect higher anyway as surely it's the same cabling as BT?
 
~Divine~Wind~ said:
if you plan on DLing that much ditch BT ASAP.
I personally wouldnt recommend BT if you plan on DLing or Gaming.
We've had no issues with Sky who we started wiht about 8 months back.
The connection has been hammered at times too.

Im assuming theres no cable in your area?

sky said we would only get 4Mb, we constantly get 12-14
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We don't have cable connections - I've been on sky BEFORE in this house though and connected at 14MBPs. I'm baffled as to why they're now saying 1MBPs.
 
Rroff said:
If your already well into your first month on BT you won't be able to change ISP until the contract expires (or you pay up a huge early exit fee).

The useage limit resets monthly - but the traffic managed period doesn't - so if you went over the 100gig limit on the last day of the month you'd see peak time throttling for the next 30days not just that 1 last day - which is stupid.

From my experience their useage accounting isn't very accurate either - I've often had the 80gig warning email before my up and down combined exceeds ~60gig actual and 100gig email when my (fairly accurate) local logging shows under 80gig combined.

I've not had any problems for gaming, low pings and consistant connection with very little flux.
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Well this month is nearly over, so on my next month my usage will reset as long as I don't go over 100GB?
 
I received another email today stating my usage was over 100GB and now my speed would be restricted.

I only received the 80GB one the other day, I haven't downloaded a single thing since then so I really don't think I've done 20GB in that short amount of time.

If I choose to go with Sky even though I'm contracted with BT, will I get a bill off BT for the contract?
 
Rroff said:
You can't just leave the BT contract :S they will want you to pay it all up in one go or if you get "lucky" just an early early exit free (which will be around 2/3rds the amount of your contract).
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So, even if I was to go to Sky behind BT's back and set up a broadband package with Sky... Would this still work? Or wouldn't BT allow the switchover to happen as I'd still be contracted.
 
Finguz said:
You need a MAC code from BT before you can sign up anywhere else I'm afraid. I would contact them and tell them you are not happy with the service, as far as you're concerned it is not doing what you were told it would when you were sold the package.

Tell them latency is awful and it is making gaming impossible which is one of your main reasons for having the connection. Stick to your guns and you might get lucky ;)
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I just can't believe they expect me to pay full price whilst being limited to 1MBPs. IMO it's disgusting.

I can't even be bothered to call them because I know what BT Customer Service will be like. I might just get Sky in and hope they don't ask for a MAC code.
 
Hmm, it's gone past 5PM and I should be limited to 1MBPs. Although I'm still connecting at 12MB. Maybe it takes a few days.
 
imb4tman said:
I got out of BT for Sky by keeping an eye on their t's and c's. Got an email from them saying they were making a few changes so I wrote to them saying I didn't agree with the changes and would be cancelling my contract with immediate effect. Never even got a reply.
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I'm surprised I just can't go to Sky and ask them to switch me over...

One thing I can't understand is, would BT just not allow Sky to do it because I'm contracted?
 
I do agree, my connection stability has been superb with BT. The 100GB cap is such a joke though, considering there's other people in my house who use the internet just as much as I do.

Oh and when I got the 80GB Warning email, 2 days later I got the 100GB email and I hadn't downloaded a single thing since the 80GB email.

I'm not sure how I did 20GB in 2 days tbh.

They still haven't restricted my line yet though. Still downloading at full speeds.
 
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kmufc77 said:
To save you ringing up BT and speaking to a india call centre i recommend you use the forums BT are superb at sorting issues/problems out i can vouch for that!.

Create a thread and title it Need to speak to a Mod,you will definitely get a response and you can then discuss your concerns with them.

They will ask for you BT account Number etc just to confirm your identity give it a shot cant hurt trying mate.

http://community.bt.com/t5/BB-in-Home/bd-p/BBinHome

Edit : Just had a glance on the BT forums and i see a thread already there about the 100GB with a similar name to yours looks like you beat me to it:)
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Yeah, looking at the BT forums aswell many people are getting hit with the 100GB FUP.

I haven't been with BT for a month yet, it's been 24 days. If only there cooling off period was 30 days.
 
So with an active FUP, am I still allowed to download and use my connection as normal? Or could BT disconnect me if I go over the FUP again?
 
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