Flight compensation - Anyone claimed?

VincentHanna said:
Not usually one to complain, but had a bit of a mare with BA on a recent trip.

Flight out was cancelled with 36 hours notice, the replacement flight flew from a different airport. They hadn't automatically moved my wife's meal choice request across, so the "vegan meal" she was offered, on a 10 hour flight, was this:

vegan_meal.jpg


Then the flight back was delayed by 5 hours and my seat recline was busted.

Because the flight was over 3500km, apparently we're entitled to €600 euros each, per flight thanks to EU law.

Seemed easy enough to submit, just wondered what others experiences have been of claiming and how long they took to process the complaint?

Obviously BA are inundated at the moment.
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Hilarious.
 
uncle_rufus said:
Have been reading up on guidance on this for our trip and the part that worries me is the advice that says "Give clear straightforward answers, don't make light of the situation or try to be funny, do not smirk" - I seem to involuntarily smirk sometimes when I'm nervous; once got stopped by Police when I ran a red light on my (pedal) bike (pulled away a second or two before I knew it was going to go green as it was a familiar junction - I was absolutely in the wrong but hey I was young(er) and stupid(er))... 99% sure they were just going to tell me not to do it again but they said I seemed to think it was funny (stupid smirk :() and I got slapped with a fine...

So yeah, hopefully I don't smirk my way into a full cavity search or worse when we go through immigration over there :eek:
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You’ve been reading good advice uncle, as a younger “full of myself, I’m a regular comedian” kinda guy, I skated on some very thin ice with immigration officials around the world.
Just prior to our entry into the E.U., I landed at Blagnac Airport, Toulouse, and was asked in English by a young gendarme what were my intentions while there.
I answered in French that I was rendezvousing with an American girl, and intended to make love for days on end.
He replied, “You may have a French name, Jean-François, but I doubt that you’ll make her as happy as the French guys that she’s probably already met here.”
Immediate deflation.

Arriving in Brisbane, immigration asked if I had committed any crimes in U.K., I said that I didn’t think that was still necessary to get into Australia, he said, “Jeez that was hilarious the first time that I heard it.”

My biggest faux-pas was in Canada, I drove across the border from New York, immigration asked how long I intended to stay.
Thinking that I was oh so clever, I said, “What difference does it make, it belongs to us doesn’t it?”
When he came down from the ceiling, I found out that it definitely doesn’t, and at that point I grew up and decided that I’d give up annoying border officials, anywhere.
 
builder22 said:
I wonder how the airlines decide if they'll either just pay out if they get a claim (when they know they should be paying), or risk refusing and hoping the customer doesn't go to a lawyer and end up costing them more

wonder what the ratio of claims to payouts is without lawyers etc getting involved
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most airlines are members of an alternative dispute resolution services though which you can use if you don't like the outcome of your initial dispute with the airline
https://www.caa.co.uk/Passengers/Re...ive-dispute-resolution/#4294979947-collapse-0
 
Couple of years ago I had flights booked with Air Italia, LHR > Rome > Bari. Flight out of LHR was delayed by 1-2 hours due to it arriving late from Italy. There were massive snow storms across Italy at the time but I'm not sure if that was the reason. Ended up landing in Rome late, and my connection to Bari had already departed. There were no more flights for the day. They booked me into a hotel for the night, and said to come back to the airport first thing in the morning. When I arrived they tell me all flights have been cancelled due to the extreme weather. I didn't fancy spending another day/night in Rome so told them I just wanted to go back to London. At first they told me all the flights were fully booked for the day, I would have to wait until the next day. I said well if that is the case not much I can do, I guess I go back to the same hotel? 'Oh we won't be covering your hotel tonight as it is out of our control'. I completely switched at them at this point, they can't get me on a flight, can't give me a hotel, what exactly can they do? The woman at the desk kept fobbing me off with literally 'There's nothing we can do'.

In the end I went to the international terminal to find a BA desk so I could look at buying a ticket with BA. Next to the desk there was another Air Italia desk. I thought let me give it a try, spoke to a different woman, explained the whole scenario. She said to give her some time while she went away and spoke to her supervisor. Comes back 10 mins later and tells me I'm checked in to the next flight back to London leaving in 1 hour....... I really wanted to go back to the other desk and tell that woman that she is terrible at her job but decided not to and just got my flight back. When back I made a phone call and sent a couple of emails for compensation. At first they tried to get out of it by claiming it was all out of their control. I had to remind them my first flight which was late and caused me to miss my connecting flight, was very much in their control. They gave me £342 (must have been €300 at the time) via bank transfer a week or so later which at least covered my wasted flights and a couple of hundred extra.
 
Whoop Whoop

Thanks for letting us know what happened when you and your travel companion were travelling to Las Vegas on 20 August. I apologise for the delay in replying to you. I completely understand how frustrated you must have been when your flight was cancelled, especially as you didn't receive your preferred meal on the rebooked flight. I’m sorry for the inconvenience caused.

I'd like to inform you that we're not liable for any consequential loss a passenger may have as a result of a flight cancellation. So, I'm afraid I cannot reimburse your car parking expenses. We generally direct passengers to their travel insurance company who may be able to help.

However, I’m pleased to advise you’re entitled to compensation for the cancellation of your flight, BA2277, on 20 August. The distance of your disrupted journey was over 3,500km and this has been calculated in accordance with EU legislation. This means you’re entitled to €600.00 each in compensation.

The total amount of compensation you’re due is £1,077.41, which is equivalent to €1,200.00 as there are two passengers included in your claim. I’ve raised a bank transfer for this amount in your local currency, which will be paid directly to your account with [redacted]
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Thanks EU :D
 
Experience of claiming with easyJet.

Had a flight cancelled yesterday with easyJet die to technical issue so flew today instead. We were put up in a decent hotel and dinner/breakfast provided, so far so good for what could be a worse situation.

I submitted the claim on their online form as soon as the flight was rescheduled and it was quickly rejected when checking later, even though it is quite clear that everything falls into the brackets for €400 compensation. I called them to be told that as we hadn't completed our trip then it can't be processed and to check back again after we had landed.

I checked today and it was still the same and after a quick call the operator confirmed that I was due the €400 and it will be in my account within 7-14 days, with an email confirmation. Now just to wait and see it appear.

[edit] Paid out within a week.
 
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VincentHanna said:
Not usually one to complain, but had a bit of a mare with BA on a recent trip.

Flight out was cancelled with 36 hours notice, the replacement flight flew from a different airport. They hadn't automatically moved my wife's meal choice request across, so the "vegan meal" she was offered, on a 10 hour flight, was this:

vegan_meal.jpg


Then the flight back was delayed by 5 hours and my seat recline was busted.

Because the flight was over 3500km, apparently we're entitled to €600 euros each, per flight thanks to EU law.

Seemed easy enough to submit, just wondered what others experiences have been of claiming and how long they took to process the complaint?

Obviously BA are inundated at the moment.
Click to expand...

You can always try put in a complaint. BA isn't a budget airline so standards are usually higher.

Ok, what exactly is that meal? it just looks like leaves and a bit of lettace? I'd be complaining about the meal too.
 
That's literally what it was.

With some crisps.

Anyway, I'm not too disgruntled now as thanks to EU law me and my wife both got €600 each for both the outbound and return flight, which is in the region of £2150 in total.

More than the flights and accommodation cost in the first place.
 
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I submitted a claim to BA on 14th September after our flight on the 13th to LA at 09:50 was cancelled and we were booked on a later one at 16:15. The later flight didn't take off for a further 2 hours due to an issue with the on-board entertainment, meaning that whilst we were supposed to originally land at 13:20 local time, we didn't land until around 22:00.

Not heard anything since the initial claim was submitted but I suppose they're going through a lot of claims due to the strike action in September :(
 
Went to Barcelona back in August with Vuelings from Gatwick. Flight was delayed by 4 hrs so didn’t take off until after 6pm when originally was meant to leave at 2pm.
Anyhow missus decided to put a claim in and we both got around £200 each. Not bad I guess, wasn’t expecting anything to come of it.
So it’s worth trying I guess if you have a case for compo from airlines.
a lot of times I have flights delayed and I don’t bother putting in a claim, just never really been bothered in all honesty.
 
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