Forcing BT to give me a new router

dirtychinchilla

dirtychinchilla

dirtychinchilla

Soldato
Joined
2 May 2011
Posts
12,286
Location
Woking
Hey guys,

Our homehub is terrible and I'm unwilling to pay to replace it due to my being skint. BT have said that they'll test our line and if it says it's all fine apparently they won't replace the hub. Is there anything we could say to them that would pretty much guarantee that they will send me a new router?

Cheers in advance,

Jonathon
 
Just tell them yours has gone completely dead and that you have already tried it on a different known working socket and you have tried it will another known working power adaptor.
 
Thanks for the swift reply but I think it's probably too late for that...we already told them it works but that it's just awful.

When you have more than 1 computer wirelessly connecting to it, it claps out.
 
Hi dirtychinchilla
What HH version is it? what services do you have on your line and what devices are you trying to connect to the HH?
OS, 802.11a/b/g/n? any more details at all to give with what happens?
 
Go throught their router troubleshooting for no lights on the router,
And make it clear you have another 12v psu there and tried it, still no
Lights on the router. That way they wont replace the psu but the whole box.

Best thing is to be friendly and make it look like you want their help, by the end of
The call if you got a decent agent they will replace it.
 
It's the HomeHub 2.0. We have the 20mb services. There's 1 pc connected to it via ethernet and then a windows laptop (don't know what it is tbh), a macbook and my pc connecting to it via wireless.

This computer (which is the one with the awful connection) is running Windows 7. The adapter in here is 802.11g.

Regarding what happens, up to 5 times a day all those computers will be connected to it. Then the internet on all the wireless computers just cuts out, though the wireless remains connected. The computer directly connected remains connected to the internet.

@IrishCrh1s, I'll try that if all else fails. My father is actually dealing with it and is unlikely to lie to them haha!
 
They most likely have targets of the ammount of routers they can send per week,
Its hit and miss depending on who you chat to, i know a little lie might sound bad, but
when it comes to replacment items, its sometimes the only way.
 
Sounds like either your router is messing with the IP settings at that point or lowering the phy of the signal. IS your homehub located near any wireless device or somthing like a large set of speakers, fridge, microwave? Have you treid manually setting ip address settings on your router to your wirless devies?
 
Nope it's next to a computer and the printer. Erm no I haven't tried that. I'll give it a go once we can use the router properly again....they're doing a line check which takes 5 hours. Absolutely pointless but whatever
 
The job that you need openreach to be sent out on is a Broadband Boost job, that allows the FE to change everything from equipment in exchange to your router at home, everything on the line. I recomend saying you can't get sync on your router, and when the guy come over temm him all you want is a hh3 and he can go, he will be more than happy, so will you and sorted:P

Just not 100% sure if that will get them to order a bbb job
 
Thanks for your advice everyone. In the end I think we've managed to get them to send an engineer out, so hopefully he'll just sort it. @David_Koh, that's definitely the solution I'm looking for. The engineers definitely understand what's going on better than the Indian call centres
 
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