forgot steam password

[DigitalReaper]

During the reset password procedure i'm asked "What did customer support last reset your passphrase to?"

I have no idea what they mean by passphrase, unless they mean password which would be ****ing stupid. Can someone shed some light on this please?

Their support articles are about as useful as a chocolate teapot when things don't immedately work

 

[DigitalReaper]

Yeah it's the secret question, one I didn't set however. How am I supposed to remember some random thing that I received in an email years ago? (no, I don't have the mail they sent).

I'm still not even sure what they mean by passphrase

 

[DigitalReaper]

It's the question they use if you didn't reset your secret question after a password reset. Only way to get password reset is to log a support ticket, if you have verified your email address getting it changed wont be a problem, but can take 2/3 days to get a response.

This looks promising, thanks for the replies folks. Support ticket logged