Fractal Design Define XL - Designed wrong!

Thejay · 15 Jul 2011 at 20:36

Well I received my nice big case and started putting it together, got the motherboard, psu and other bits in then I went to put the network card in and here comes the problem the card won't go in properly.....

After doing some measurements it seems the motherboard is sitting too low and only cause of that could be the motherboard tray is sitting too far back!

Wonder what the best way of getting it sent back will be, if I contact overclockers the chances are they'll want me to pay to send it back :mad:

Thejay · 15 Jul 2011 at 21:44

Before...

Now I've put a washer under all the stand-offs....

Certainly won't be considering fractal again after such a massive mistake....

Thejay · 17 Jul 2011 at 00:01

Ace Modder said:
Surely if your GPU fits properly then your other add in cards should too.

There isn't a GPU in the box it's using the onboard.

A lot of places don't cover return shipping though, plus I'd have to take everything back out of the box and be without it for 1-2 weeks possibly more.

My 'fix' has worked but at the same time I won't use fractal again after such a rather big mistake that shouldn't happen in this day and age when the form factor has been around for so many years.

Thejay · 17 Jul 2011 at 13:33

3 Intel network cards having incorrect backplates that went into other cases just fine? Theres also the fact I measured the motherboard tray to end of slot cut out and it's actually longer than all the other cases I measured so yes it's the cases fault :rolleyes:

Thejay · 17 Jul 2011 at 23:14

I've bought £10 cases before and they've all been in spec so why shouldn't a much more expensive one? Do they bother doing any quality control on production?

Sending the case back involves taking everything back out, paying to send it back and waiting in all day for the courier to collect it, OC'ers no longer have any stock left so would have to take a refund then order it from somewhere else!

So all that because fractal really screwed up, I've seen reports of this on other sites as well not to mention other quality issues with fractal leads me to believe buying them is a bad idea!

Thejay · 19 Jul 2011 at 23:20

The ports actually line up better with the washers, it's almost like it's supposed to have taller stand-offs.....

Thejay · 27 Jul 2011 at 21:29

Well after contacting fractal they asked me the size of the stand-offs that came with my case and they replied asking for my address so they could send me some replacement ones, So I'm guessing mine are wrong for the case :rolleyes: